ContactPoint360 Operations Department Employee Reviews

This company gives me the opportunity to enhance and develop my skills. This is my first BPO company and I'm very grateful for the people in this company who taught me and guide me to become a reliable and productive customer service representative.

Review from Operations Dept · Posted 15 days ago

The whole company is great especially the environment itself. The overall is great

Review from Operations Dept · Posted 18 days ago

Overall, it’s been a valuable experience with opportunities to grow, though there have been some challenges with compensation and schedulin

Review from Operations Dept

I’ve appreciated the focus on professional development, which has allowed me to continuously learn and take on new challenge

Review from Operations Dept

not too bad at all.

Review from Operations Dept

Have a clear goals and discretion

Review from Operations Dept · Posted 15 days ago

The best part is that they will guide you to be a better worker and didn't look down my capabilities.

Review from Operations Dept · Posted 18 days ago

I like that the leadership team is approachable and willing to listen, even when there are challenges like scheduling or salary concerns.

Review from Operations Dept

I believe that diverse perspectives lead to better decisions and greater outcomes.

Review from Operations Dept

Approachable when we needed them.

Review from Operations Dept

The leadership team also needs to focus on empowering their team members, providing clearer direction, cultivating a culture of accountability, embracing innovation, and improving their ability to listen to feedback and adjust strategies accordingly.

Review from Operations Dept

Need to get better at checking with their people. Seems like we only are concern about numbers and goals.

Review from Operations Dept

No feedback at this time

Review from Operations Dept

They need to be clear about the company goals so that employees have a better idea of where we are headed.

Review from Operations Dept

We know that we are flexible... but you should also look at the health and the situation of the agents/employee. Their action always changes and not consistent

Review from Operations Dept

The best part about the compensation package is about the HMO converge.

Review from Operations Dept · Posted 15 days ago

I didn't get any compensation yet

Review from Operations Dept · Posted 18 days ago

Best part is the account allowance

Review from Operations Dept

The allowance and the incentives but I think they need to be transparent about how they compute our taxes.

Review from Operations Dept

It is fair for what is in my job description.

Review from Operations Dept

I feel undervalued because my salary hasn’t reflected my workload, and the inconsistent schedule adds to the stress. Mo

Review from Operations Dept

Compensation isn’t just about salary. Lack of benefits like healthcare, paid time off, or work-life balance initiatives can make employees feel less valued. Introducing performance-based bonuses, annual profit sharing, or equity options can make

Review from Operations Dept

It would be better for having a salary increase.

Review from Operations Dept

Provide incentives as what they have promised before. Like attendance incentives so that we agents will get excited to go to work everyday.

Review from Operations Dept

It would be good if we do have allowances such as transportation, rice and clothing allowance which is same with the other BPO companies

Review from Operations Dept

Have a clear communication and help each other when it comes to the process and difficult concerns.

Review from Operations Dept · Posted 15 days ago

The team is very helpful they help the team as one and not individually

Review from Operations Dept · Posted 18 days ago

We support each other, communicate well, and get the job done even under pressure.

Review from Operations Dept

We’ve built a team that thrives on change and sees challenges as opportunities to grow. Whether adapting to new technology or navigating unexpected shifts, our ability to remain flex

Review from Operations Dept

They are approachable and a one call away.

Review from Operations Dept

The workforce here is quite young so they don't really know how to dress and act in an office.

Review from Operations Dept

They need to be professional and less emotional, sometimes they act like little kids

Review from Operations Dept

Some coworkers are not professional and rude sometimes.

Review from Operations Dept

Show more resourcefulness, more dedication, and more autonomy.

Review from Operations Dept

a constant work on communication and proper etiquette

Review from Operations Dept

Team leaders always interact to their agents and it creates a harmonious environment inside the company. The company provides equipment for recreational activities which is good because it can relax the mind of the employees especially after handling irate customers.

Review from Operations Dept · Posted 15 days ago

The best attitude of the company is that they value the company agents mental health

Review from Operations Dept · Posted 18 days ago

The culture encourages teamwork and open communication, which makes it easier to collaborate and feel included.

Review from Operations Dept

Growth isn’t just about the company; it’s about the people who drive it. We’re dedicated to su

Review from Operations Dept

nothing to think of right now.

Review from Operations Dept

There has been a big improvement at the Employee Engagement level and I wish they would keep up with the new changes.

Review from Operations Dept

Listen to agents when they report an attitude with regards to their Team Leader.

Review from Operations Dept

Professionalism is most important in this company.

Review from Operations Dept

They need to stop the interest conflicts in the management department

Review from Operations Dept

There is no company culture at CP-360. In my campaign, they dont care about enhancing this aspects.

Review from Operations Dept

My best friend and also helping customers to resolved their concern.

Review from Operations Dept · Posted 15 days ago

satisfied customer makes me happy too

Review from Operations Dept · Posted 18 days ago

I’m happiest when I feel productive, supported by my team, and reco

Review from Operations Dept

Being paid and having friends inside the office.

Review from Operations Dept

Workmates, workmates, workmates. workmates, workmates

Review from Operations Dept

I think for me it would be fair if listening to all the employees' concern or request but also to make an action to it.

Review from Operations Dept

By making necessary action of what they have promised specially for the incentives.

Review from Operations Dept

There is no option for a neutral answer. I am not excited to go to work but I am not dreading it either. I am neutral.

Review from Operations Dept

The management's action plans always changes... It is not consistent and this affects the scores and the health of the employees

Review from Operations Dept

Better pay for the agents.

Review from Operations Dept