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ContactPoint360 Empresa Reclamada
ContactPoint360 is a customer experience management company that provides customized solutions to businesses looking to improve their customer service and overall customer experience. The company offers a suite of services including customer support, technical support, sales support, lead generation, and back-office support. We operate twelve Customer Experience Campuses across four continents.
At ContactPoint360, we recognize that our employees are not just assets, but individuals with unique talents, passions, and aspirations. Our promise to our employees is to create a work environment that humanizes the workplace and fosters empathy, respect, and kindness. We believe that by embracing these values, we can create a culture of belonging and inclusivity where everyone can feel heard, seen, and valued.
We promise to provide ample opportunities for personal and professional growth, not only to support our employees' career aspirations but also to help them achieve their personal goals. leer más
It's not been a great experience since none of us have seen any payment increase or any incentives at all. Terrible experience.
Brevemente describa su total experiencia en el trabajo
The company and my current campaign does not provide valuable experience for me to grow. Our job is not sincerely appreciated. We get no incentives, and that´s terrible since we are running the campaign´s performance by managing agents. we are always threath about us losing our jobs. Overall, B
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¿Qué es lo que más te gusta de tu equipo directivo?
What I like best is the communication
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¿Qué es lo más positivo de la cultura y el ambiente de tu empresa?
Working from home is the best part
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¿Qué necesita mejorar el equipo directivo?
almost all areas need to be improved.
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¿Cómo pueden mejorar tus colegas y que pueden hacer para trabajar mejor juntos?
Some coworkers are not professional and rude sometimes.
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¿Qué necesita mejorar el equipo directivo?
Care more about employees, create incentives for supervisors, increase pay
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¿Por qué te sientes menospreciado y que podría hacerte sentir mejor sobre tu compensación?
We need a raise, more perks, more benefits, more incentives.
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¿Qué va mal y cómo puede mejorarse?
Pay is too low. You can improve it by providing incentives for supervisors.
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¿Qué debe cambiar para mejorar la cultura de la empresa?
There is no company culture at CP-360. In my campaign, they dont care about enhancing this aspects.
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¿Qué son algunas de las mejores cosas de tu equipo?
There is communication, but some members do not show respect and do not like to work as a team
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¿Por qué te sientes menospreciado y que podría hacerte sentir mejor sobre tu compensación?
There are no incentives for supervisors, but others get that opportunity, that´s not equal and fair. They make us feel we should be grateful for the little incentive the provide once every 3/4 months. It´s
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¿Qué va mal y cómo puede mejorarse?
A better company culture needs to be implemented. However, no one above my position seems to care about those aspects. We should be able to have meetings with all our superiors, discuss about improvements in the campaign, how to get better, etc.
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