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ContactPoint360 Empresa Reclamada
ContactPoint360 is a customer experience management company that provides customized solutions to businesses looking to improve their customer service and overall customer experience. The company offers a suite of services including customer support, technical support, sales support, lead generation, and back-office support. We operate twelve Customer Experience Campuses across four continents.
At ContactPoint360, we recognize that our employees are not just assets, but individuals with unique talents, passions, and aspirations. Our promise to our employees is to create a work environment that humanizes the workplace and fosters empathy, respect, and kindness. We believe that by embracing these values, we can create a culture of belonging and inclusivity where everyone can feel heard, seen, and valued.
We promise to provide ample opportunities for personal and professional growth, not only to support our employees' career aspirations but also to help them achieve their personal goals. leer más
It has been good enough
Brevemente describa su total experiencia en el trabajo
It was very pleasant on the begining because the company showed that care about agents, but now it seems it is only a business and agents are less important. The salaries are too low knowing that an agent can make the same salary as a supervisor or trainer on other BPO´s and more
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¿Qué necesita mejorar el equipo directivo?
Communication and salaries. They are not competitive
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¿Qué es lo que más te gusta de tu equipo directivo?
I have not visibility about the leadership team
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¿Qué es lo más positivo de la cultura y el ambiente de tu empresa?
When there are activities and food is shared
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¿Qué es lo que te hace más feliz en el trabajo?
Lunch is the best moment of the day
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¿Qué son algunas de las mejores cosas de tu equipo?
Comunication and mutual assistance during work and after hours
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¿Qué son algunas de las mejores cosas de tu equipo?
Team-work and willingness to help
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¿Qué es lo más positivo de la cultura y el ambiente de tu empresa?
They try to keep people committed on their work places
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¿Qué va mal y cómo puede mejorarse?
No follow up by the managers and coordinator regards myself, few incentives and salaries are not competitive.
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¿Por qué te sientes menospreciado y que podría hacerte sentir mejor sobre tu compensación?
Better salaries, work from home and bonuses. This is based on the competition and also the workload we have.
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¿Por qué te sientes menospreciado y que podría hacerte sentir mejor sobre tu compensación?
I think that there are many things happening on my leadership that might be our concern but we do not have visibility.
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