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ContactPoint360 Empresa Reclamada
ContactPoint360 is a customer experience management company that provides customized solutions to businesses looking to improve their customer service and overall customer experience. The company offers a suite of services including customer support, technical support, sales support, lead generation, and back-office support. We operate twelve Customer Experience Campuses across four continents.
At ContactPoint360, we recognize that our employees are not just assets, but individuals with unique talents, passions, and aspirations. Our promise to our employees is to create a work environment that humanizes the workplace and fosters empathy, respect, and kindness. We believe that by embracing these values, we can create a culture of belonging and inclusivity where everyone can feel heard, seen, and valued.
We promise to provide ample opportunities for personal and professional growth, not only to support our employees' career aspirations but also to help them achieve their personal goals. leer más
Focus on those skills and strengths that you possess and that you have identified as being important to your field.
Brevemente describa su total experiencia en el trabajo
Quiet fun and challenging since this is my first bpo experience
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¿Qué es lo que más te gusta de tu equipo directivo?
Builds mutual trust and friendship among people
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¿Qué son algunas de las mejores cosas de tu equipo?
Offer each other support and good leadership.
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¿Qué es lo que más te gusta de tu equipo directivo?
Encouraging the agents and showing camarederie
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¿Qué es lo que te hace más feliz en el trabajo?
Friends and benefits of the company.
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¿Qué es lo que te hace más feliz en el trabajo?
salary and friends at the productions
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¿Cómo pueden mejorar tus colegas y que pueden hacer para trabajar mejor juntos?
Cooperation and camaraderie needs to apply at the production
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¿Qué es lo mejor de tu paquéte de compensación?
benefits and insurance incase of emergencies we were able to used it
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¿Qué es lo mejor de tu paquéte de compensación?
It's not usually chat support offers big pay and were all lucky to have it here in our company.
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¿Qué es lo más positivo de la cultura y el ambiente de tu empresa?
prioritizes the well-being of employees, offers support at all levels within the organization, and has policies in place that encourage respect, trust, empathy, and support.
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¿Qué debe cambiar para mejorar la cultura de la empresa?
Company needs to increase salary specially tenured agents. Ratings of incentives will not just matter if you hit all the metrics , it should be be fair, Like for example if the agents hot the Qa metrics she/ he has a previledge to get some incentives
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