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ContactPoint360 Compagnie réclamée
ContactPoint360 is a customer experience management company that provides customized solutions to businesses looking to improve their customer service and overall customer experience. The company offers a suite of services including customer support, technical support, sales support, lead generation, and back-office support. We operate twelve Customer Experience Campuses across four continents.
At ContactPoint360, we recognize that our employees are not just assets, but individuals with unique talents, passions, and aspirations. Our promise to our employees is to create a work environment that humanizes the workplace and fosters empathy, respect, and kindness. We believe that by embracing these values, we can create a culture of belonging and inclusivity where everyone can feel heard, seen, and valued.
We promise to provide ample opportunities for personal and professional growth, not only to support our employees' career aspirations but also to help them achieve their personal goals. Lire la suite
Pay is okay Benefits are bad Other departments arent as enthusiastic No promotion ladder No incentives
Décrivez brièvement votre expérience globale dans votre entreprise.
It was good solid 2 years and ai have lesrned alot. It is good experience but I,dont think a 3rd yesr would be beneficial
Qu’est-ce qui est le plus positif à propos de la culture et de l’environnement de votre entreprise?
The fact that you try but execute poorly
Qu’est-ce qui vous rend le plus heureux au travail?
Getting tasks done and project planning
Quelles sont les meilleures choses à propos de votre équipe?
Training team is all good
Qu’est-ce qui vous rend le plus heureux au travail?
Training my trainers to be effective at their jobs
Pourquoi vous sentez-vous sous-évalué et qu’est-ce qui vous rassurerait par rapport à votre rémunération?
Benefits needs to be more.
Qu’est-ce qui vous plaît le plus dans l’équipe de direction?
I love that my manager is personally involved in my growth
Qu’est-ce qui est le plus positif à propos de la culture et de l’environnement de votre entreprise?
Training team cebu helps each orher with a positive environment. I cant say the same for the other departments
Qu’est-ce que vos collègues doivent améliorer et comment pouvez-vous mieux travailler ensemble?
Agents need to be profiled better. Attitude problems ahould have more severe consequences. It takes a yeat of observation to really remove them
Pourquoi vous sentez-vous sous-évalué et qu’est-ce qui vous rassurerait par rapport à votre rémunération?
Tasks are given which is good however there is no proper channeling of feedbCk and because there is no score card there is no proper evaluation. It is based solely on how you can please the upper management.
Qu’est-ce qui vous plaît le plus dans l’équipe de direction?
Managerial level is good. Supervisorial level is good Senior Managers tend to build empires and play eith favorites. No score card for operations and QA Ownership is unclear
Other Employee Reviews for ContactPoint360
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