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ContactPoint360 Compagnie réclamée
ContactPoint360 is a customer experience management company that provides customized solutions to businesses looking to improve their customer service and overall customer experience. The company offers a suite of services including customer support, technical support, sales support, lead generation, and back-office support. We operate twelve Customer Experience Campuses across four continents.
At ContactPoint360, we recognize that our employees are not just assets, but individuals with unique talents, passions, and aspirations. Our promise to our employees is to create a work environment that humanizes the workplace and fosters empathy, respect, and kindness. We believe that by embracing these values, we can create a culture of belonging and inclusivity where everyone can feel heard, seen, and valued.
We promise to provide ample opportunities for personal and professional growth, not only to support our employees' career aspirations but also to help them achieve their personal goals. Lire la suite
It has been good enough
Décrivez brièvement votre expérience globale dans votre entreprise.
It was very pleasant on the begining because the company showed that care about agents, but now it seems it is only a business and agents are less important. The salaries are too low knowing that an agent can make the same salary as a supervisor or trainer on other BPO´s and more
De quoi l’équipe de direction a-t-elle besoin pour s’améliorer?
Communication and salaries. They are not competitive
Qu’est-ce qui vous plaît le plus dans l’équipe de direction?
I have not visibility about the leadership team
Qu’est-ce qui est le plus positif à propos de la culture et de l’environnement de votre entreprise?
When there are activities and food is shared
Qu’est-ce qui vous rend le plus heureux au travail?
Lunch is the best moment of the day
Quelles sont les meilleures choses à propos de votre équipe?
Comunication and mutual assistance during work and after hours
Quelles sont les meilleures choses à propos de votre équipe?
Team-work and willingness to help
Qu’est-ce qui est le plus positif à propos de la culture et de l’environnement de votre entreprise?
They try to keep people committed on their work places
Qu’est-ce qui ne va pas et comment cela peut-il être amélioré?
No follow up by the managers and coordinator regards myself, few incentives and salaries are not competitive.
Pourquoi vous sentez-vous sous-évalué et qu’est-ce qui vous rassurerait par rapport à votre rémunération?
Better salaries, work from home and bonuses. This is based on the competition and also the workload we have.
Pourquoi vous sentez-vous sous-évalué et qu’est-ce qui vous rassurerait par rapport à votre rémunération?
I think that there are many things happening on my leadership that might be our concern but we do not have visibility.
Other Employee Reviews for ContactPoint360
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