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ContactPoint360 Compagnie réclamée
ContactPoint360 is a customer experience management company that provides customized solutions to businesses looking to improve their customer service and overall customer experience. The company offers a suite of services including customer support, technical support, sales support, lead generation, and back-office support. We operate twelve Customer Experience Campuses across four continents.
At ContactPoint360, we recognize that our employees are not just assets, but individuals with unique talents, passions, and aspirations. Our promise to our employees is to create a work environment that humanizes the workplace and fosters empathy, respect, and kindness. We believe that by embracing these values, we can create a culture of belonging and inclusivity where everyone can feel heard, seen, and valued.
We promise to provide ample opportunities for personal and professional growth, not only to support our employees' career aspirations but also to help them achieve their personal goals. Lire la suite
Focus on those skills and strengths that you possess and that you have identified as being important to your field.
Décrivez brièvement votre expérience globale dans votre entreprise.
Quiet fun and challenging since this is my first bpo experience
Qu’est-ce qui vous plaît le plus dans l’équipe de direction?
Builds mutual trust and friendship among people
Quelles sont les meilleures choses à propos de votre équipe?
Offer each other support and good leadership.
Qu’est-ce qui vous plaît le plus dans l’équipe de direction?
Encouraging the agents and showing camarederie
Qu’est-ce qui vous rend le plus heureux au travail?
Friends and benefits of the company.
Qu’est-ce qui vous rend le plus heureux au travail?
salary and friends at the productions
Qu’est-ce que vos collègues doivent améliorer et comment pouvez-vous mieux travailler ensemble?
Cooperation and camaraderie needs to apply at the production
Quelle est la meilleure partie de votre programme de rémunération?
benefits and insurance incase of emergencies we were able to used it
Quelle est la meilleure partie de votre programme de rémunération?
It's not usually chat support offers big pay and were all lucky to have it here in our company.
Qu’est-ce qui est le plus positif à propos de la culture et de l’environnement de votre entreprise?
prioritizes the well-being of employees, offers support at all levels within the organization, and has policies in place that encourage respect, trust, empathy, and support.
Que faut-il changer pour améliorer la culture de l’entreprise?
Company needs to increase salary specially tenured agents. Ratings of incentives will not just matter if you hit all the metrics , it should be be fair, Like for example if the agents hot the Qa metrics she/ he has a previledge to get some incentives
Other Employee Reviews for ContactPoint360
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