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There is too much pressure and expectations are unrealistic. Too much micro managing.
Qual è la parte migliore del tuo compenso?
Heath, Dental and Vision Insurance is great and probably the only thing keeping me at the job.
Che cosa deve fare il gruppo dirigente per migliorare?
Understanding the struggles customer service agents face each day and do away with the unrealistic expectations.
Di cosa hanno bisogno i tuoi colleghi migliorare e come si potrebbe lavorare meglio insieme?
Too much of the customer service is outsourced to other countries where the agents can barely speak English. Customers get frustrated and angry.
Che cosa si deve cambiare affinché la cultura aziendale migliore?
Associates are ranked based on responses from customer surveys. These surveys are unrealistic as many times due to policy the customers issue cannot be resolved and as a result the associate gets negative responses which effects their job and pay.
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