Amazon Customer Success Manager Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Success Dept
Review from Customer Success Dept
Everything has been great. I look forward to growing along with Amazon
Review from Customer Success Dept
Review from Customer Success Dept
What do you like best about the leadership team?
Some managers are caring while others only look out for themselves
Review from Customer Success Dept
Truly Visionary Leaders and Disciplined Executors
Review from Customer Success Dept
I like they seem to care about people
Review from Customer Success Dept
They give you a chance to learn as much as possible and potentially move up.
Review from Customer Success Dept
What does the leadership team need to get better at?
Empathy and provide better working conditions
Review from Customer Success Dept
The leadership needs to get better at "Being Human" and remembering that people actually work in the warehouse, not machines. Appreciation and praise on jobs well done will go far!
Review from Customer Success Dept
What is the best part about your compensation package?
The combination of base pay with shares and sign-in bonus is brilliant. It encourages people to stay on and give it a serious try. Of course I'm loving the AWS culture!
Review from Customer Success Dept
The 401k program is great as well as the base pay
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
More PTO and stock grants
Review from Customer Success Dept
When I was hired we were told we would get raises every 6 months for your first 3 years and now they are changing to once a year for .15
Review from Customer Success Dept
What are some of the best things about your team?
Everyone in the team contributes with their best effort. The knowledge and talent are inspiring. The customer obsession and commitment to the best quality is phenomenal.
Review from Customer Success Dept
Very smart, hard-working, no-nonsense individuals who go out of. their way to help each other
Review from Customer Success Dept
the open conversations that we have so their is no favorism
Review from Customer Success Dept
We are all on the same page
Review from Customer Success Dept
Us tier 1 employees are usually happy and glad to be working.
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
Communication could be better as well as stopping the favoritism makes it hard for others to advance in positions
Review from Customer Success Dept
What is most positive about the culture and environment at your company?
I work in a team that designs instructor-led technical training. Each person in the team has a critical role to play. It is clear that everyone is committed to excellency. The collaboration is outstanding and our manager is stellar.
Review from Customer Success Dept
No red-tape. Can reach out to anyone to get help, mentoring and support.
Review from Customer Success Dept
The workload, upcoming shifts, and solving potential problems.
Review from Customer Success Dept
I have a friendly co worker I see daily other than that not much
Review from Customer Success Dept
What needs to change to make the company culture better?
Appreciation, praise and humility from management because without the tier 1 employees, they would not meet their metrics
Review from Customer Success Dept
What did you like most about the interview process?
The interview process is designed to find the talent that AWS needs.
Review from Customer Success Dept
Very thorough and not easy to manipulate the system
Review from Customer Success Dept
Getting my assignment and picture Id
Review from Customer Success Dept
What would you improve about your company's interview process?
Amazon needs to implement an English reading and speaking test and basic math test
Review from Customer Success Dept
What makes you most happy at work?
Incredible collaboration and genuine appreciation of each individual's unique talents.
Review from Customer Success Dept
Ability to innovate and chart my own path
Review from Customer Success Dept
where I can work and learn new things to move up in my own position
Review from Customer Success Dept
I know that I am fulfilling customers well anticipated packages.
Review from Customer Success Dept
My one paid break that I take
Review from Customer Success Dept
What's going wrong and how can it be improved?
The hours are long and physically demanding work load
Review from Customer Success Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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