Amazon CS Rep Employee Reviews
Briefly describe your overall experience at your company
Phenomenal as a whole it has it's on uniqueness and style from hiring to operational processes.
Review from Customer Support Dept
Review from Customer Support Dept
I've gradually become customer-centric, working at a fast pace yet delivering smile
Review from Customer Support Dept
Review from Customer Support Dept
Horrible, people in charge are unfriendly, negative, only approach you on negative
Review from Customer Support Dept
What do you like best about the leadership team?
I love Amazon! It is by far the best place I've ever worked. All the people that complain about Amazon need to go work Hotel/Restaurant for 1 week, then tell me how much they feel under appreciated! There are limitless opportunities, they pay for schooling, even if your dreams are to work elsewhere.
Review from Customer Support Dept
I love the culture and leadership principles in place in our company.
Review from Customer Support Dept
They are responsive and help with obstacles
Review from Customer Support Dept
I like the culture and shared purpose, which is driven towards customers' satisfaction. We go all the way and the extra mile to exceed expectations and to keep customers' trust.
Review from Customer Support Dept
Equal & friendly to each & every associate
Review from Customer Support Dept
What does the leadership team need to get better at?
Stop treating us like we did a crime & are in prison
Review from Customer Support Dept
Not emotionally abusing their employees. Retaliation does happen when anything is reported. Even if you are not easily intimidated the day-to-day can be made unbearable by co-workers and management collaborating efforts to stifle any whistle blowers. If theyonly they spent that effort on their work.
Review from Customer Support Dept
They actually does not care about customers
Review from Customer Support Dept
Caring about their employees instead of numbers
Review from Customer Support Dept
Teamwork. The team doesn't know how to work as a team and it messes up everything.
Review from Customer Support Dept
What is the best part about your compensation package?
Bonuses, paid holidays, 401k, stock options...... what else can u ask for
Review from Customer Support Dept
Everything that my company offers me. Amazon always think of their employees well-being. The adaptability per country in terms of benefits and guidelines are flexible.
Review from Customer Support Dept
Telehealth services are available when needed instead of a physical dr visit
Review from Customer Support Dept
Bonuses, Emergency holiday hours and Career choice development
Review from Customer Support Dept
Health insurance and eye doctors
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Respect, pay, stop pushing us around
Review from Customer Support Dept
More hourly wage (I just finished my BA degree).
Review from Customer Support Dept
We do need raises for the amount of works that everyone does and the volume of packages that go through every day
Review from Customer Support Dept
there is no fair evaluation system inside
Review from Customer Support Dept
good bonuses with gift cards
Review from Customer Support Dept
What are some of the best things about your team?
The Op managers and Pas are never scared to get their hands dirty. They always have our backs!
Review from Customer Support Dept
Professional relationship built within and the collaboration and cooperation amongst leaders had a great impact in as a whole.
Review from Customer Support Dept
Everybody has a good attitude and willing to learn
Review from Customer Support Dept
Teamwork and the ability to communicate
Review from Customer Support Dept
Everyone works well together and there is a lot of teamwork
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Monitored better, rates, all spoke 2
Review from Customer Support Dept
Communicating on one channel will allow for employees and employers, and to all involved have a clear perspective on things
Review from Customer Support Dept
Have more virtual meetings daily
Review from Customer Support Dept
Everyone is miserable because no one gets paid enough
Review from Customer Support Dept
Better communication and more working as a team.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
We all share a common goal, make money and have fun!
Review from Customer Support Dept
Working towards excellence and being a leader in this field
Review from Customer Support Dept
Do it right, Do it fast and Do it well
Review from Customer Support Dept
The doors swing out at end shift
Review from Customer Support Dept
Customer Obsession I would say, we treat everyday as new day and always day 1 and the energy and excitement is always there.
Review from Customer Support Dept
What needs to change to make the company culture better?
Care and concern. People need to learn to respect each other.
Review from Customer Support Dept
Stop writing people up so much
Review from Customer Support Dept
EVERYTHING NEEDS TO CHANGE IN THIS CDUMP
Review from Customer Support Dept
globalization has to be considered in true means
Review from Customer Support Dept
Consideration for breaks and that employees need to communicate with each other to be efficient
Review from Customer Support Dept
What did you like most about the interview process?
It was all done online
Review from Customer Support Dept
There is a neutral ground of deliberation identifying qualified candidate and most of all company does not provide false and promising conversations.
Review from Customer Support Dept
It was simple and streamlined
Review from Customer Support Dept
Online questions and training m was a bit long.
Review from Customer Support Dept
It was quick and easy and everyone was professional
Review from Customer Support Dept
What would you improve about your company's interview process?
Get better people to interview
Review from Customer Support Dept
To actually have an interview and not let them hire just anyone
Review from Customer Support Dept
Ask sensible questions; I did not like hypothetical situations.
Review from Customer Support Dept
NOTHING IT WAS EASY TO GET INTERVIEWED
Review from Customer Support Dept
Work with applicants and have a check off sheet when done.
Review from Customer Support Dept
What makes you most happy at work?
Knowing that I'm making someone's day by getting their orders ready!
Review from Customer Support Dept
Most importantly is the working environment, straight forward and people around treats equal regardless of status. No hierarchical as long as we do our designated task everything is well coordinated.
Review from Customer Support Dept
Busy and Goes fast and can select shifts
Review from Customer Support Dept
New day, a new challenge, delivering trust
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I can be myself, reserved.
Review from Customer Support Dept
What's going wrong and how can it be improved?
Respect, pay, less stress, treatedfairly, spoke to fairly
Review from Customer Support Dept
It can be improved by more communication
Review from Customer Support Dept
There is no teamwork and there is no positive attitudes. We need to change the attitudes of our work environment.
Review from Customer Support Dept
More pay more workl ife balance more respect
Review from Customer Support Dept
We are not paid enough
Review from Customer Support Dept
What do you like best about your company?
The flexibility of hours and support from others on my team
Review from Customer Support Dept
The challenge to get the mission completed everyday with changing variables.
Review from Customer Support Dept
Benefits and ability to work from home
Review from Customer Support Dept
What would you most like to see improved at your company?
Better training for overseas agents
Review from Customer Support Dept
Better communications - the ability to speak to American based customer service reps and corporate staff if escalation or feedback is needed.
Review from Customer Support Dept