
Communication, direction, scheduling, hiring, listening.
I don't remember really, it was over 20 years ago.
Some of my coworkers are really great people- customer oriented, friendly, hard working.
Being responsible for my own department, I should not have to also do multiple other people's jobs whenever they don't feel like showing up, leaving nobody to get MY work done.
We have some good people and some people that really just don't want to work. Retention is such a big push that we keep the lazy ones and cater to them. Quality employees don't seem valued.
Management needs to listen. They need to hire enough people to do the work instead of expecting 1 person to do 3 or more people's jobs. Calls to the front end for extra help cashiering and bagging need to be the EXCEPTION not the RULE. Not all day every day.
I've been with my company for over 20 years, and could go across the street to McDonald's and make several dollars more per hour tomorrow. Pay increases are meager. Recognition? We get STICKERS. Like children. We don't hire enough people to do the work, instead we have to do multiple people's jobs.