You are moved around a lot and it's not by choice. You do not drive your own craeer goals. Management doesn't move you according to your proclaimed career target. You are moved according to budget, so you are an asset in the sense that you represent a portion of a budget.
What is most positive about the culture and environment at your company?
I love the diversity and inclusivity, and the comraderies of the ENG sand ERGs. Yammer is helpful and fun.
What makes you most happy at work?
Accomplishment; working projects and checking all my to-dos off the list every day, providing the best service I can for my customers.
What are some of the best things about your team?
Some are very helpful, ambitious, and inspirational. Those with the mentor and growth mindset are the best. The rest are still pleasant, but do not have the same level of ambition and dedication to the company goals and customers as they could.
What does the leadership team need to get better at?
Improve customer experience by providing a one stop place for a customer to get help speaking with a human, not an IVR. Onboarding needs to be made easy, activation or registration should be as easy as receiving a new credit card and activating that. MGT needs to promote/support growth in reports
Why do you feel undervalued and what would make you feel better about your compensation?
Pay rate is low for the market and area and the job description does not mimic actual job/s being done. The roles are MUCH more complicated than in the JD. JD need to be updated and verified by employees. Job title does not reflect actual role either. Title and JD are obviously dumbed down.
Other Employee Reviews for AT&T
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