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ContactPoint360 Claimed Company
ContactPoint360 is a customer experience management company that provides customized solutions to businesses looking to improve their customer service and overall customer experience. The company offers a suite of services including customer support, technical support, sales support, lead generation, and back-office support. We operate twelve Customer Experience Campuses across four continents.
At ContactPoint360, we recognize that our employees are not just assets, but individuals with unique talents, passions, and aspirations. Our promise to our employees is to create a work environment that humanizes the workplace and fosters empathy, respect, and kindness. We believe that by embracing these values, we can create a culture of belonging and inclusivity where everyone can feel heard, seen, and valued.
We promise to provide ample opportunities for personal and professional growth, not only to support our employees' career aspirations but also to help them achieve their personal goals. read more
It varies from good to poor. The good is based on my subordinates and peers. The poor is based on leadership. It is mainly based on the fact that questions are avoided and unanswered. The company seems to only want to save money. It takes money to make money and retain money.
What's going wrong and how can it be improved?
My opinion on this was expounded on earlier in this survey. Management is poor.
What is most positive about the culture and environment at your company?
Communication between peers and the environment is somewhat relaxed enough employees to feel comfortable in their own skin.
What are some of the best things about your team?
The ability to depend on each other and relate ideas. To be able to have social conversations without scrutiny.
Why do you feel undervalued and what would make you feel better about your compensation?
The fear of unemployment when my opinion is voiced. A better compensation structure with adequate salary expectations that would make agents strive to grow to the role I currently occupy.
What does the leadership team need to get better at?
The team needs to be revamped to be more open to suggestions of improvement from the agents or members of operations. The opportunity for growth exist but only for the title and increase in responsibility, not financially. Promotions are seen as more responsibility and accountability, not growth.
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