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ContactPoint360 Claimed Company
ContactPoint360 is a customer experience management company that provides customized solutions to businesses looking to improve their customer service and overall customer experience. The company offers a suite of services including customer support, technical support, sales support, lead generation, and back-office support. We operate twelve Customer Experience Campuses across four continents.
At ContactPoint360, we recognize that our employees are not just assets, but individuals with unique talents, passions, and aspirations. Our promise to our employees is to create a work environment that humanizes the workplace and fosters empathy, respect, and kindness. We believe that by embracing these values, we can create a culture of belonging and inclusivity where everyone can feel heard, seen, and valued.
We promise to provide ample opportunities for personal and professional growth, not only to support our employees' career aspirations but also to help them achieve their personal goals. read more
I thought ContactPoint is a great company but we are not compensated well. The money that they are providing with their activities should be allocated for agents allowances or increase in basic pay. This is the only company I know in the BPO industry that doesn't give employees any allowances.
What are some of the best things about your team?
Work is bearable because of them.
What's going wrong and how can it be improved?
Better pay for the agents.
What needs to change to make the company culture better?
Listen to agents when they report an attitude with regards to their Team Leader.
What does the leadership team need to get better at?
That agents are not a robot and we cannot handle changes of schedule every week.
Why do you feel undervalued and what would make you feel better about your compensation?
We do not get any allowances and we are only getting the basic pay which is not enough for the cost of living here in Cebu. HMO should start at the day 1 of employment.
Other Employee Reviews for ContactPoint360
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