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ContactPoint360 Claimed Company
ContactPoint360 is a customer experience management company that provides customized solutions to businesses looking to improve their customer service and overall customer experience. The company offers a suite of services including customer support, technical support, sales support, lead generation, and back-office support. We operate twelve Customer Experience Campuses across four continents.
At ContactPoint360, we recognize that our employees are not just assets, but individuals with unique talents, passions, and aspirations. Our promise to our employees is to create a work environment that humanizes the workplace and fosters empathy, respect, and kindness. We believe that by embracing these values, we can create a culture of belonging and inclusivity where everyone can feel heard, seen, and valued.
We promise to provide ample opportunities for personal and professional growth, not only to support our employees' career aspirations but also to help them achieve their personal goals. read more
The company should implement incentives, benefits and bonuses. So that employees will be driven to excel and work more. To those people who are in 6 months or even 1 year on the company, they should at least have an increase on their basic pay. I hope this company will also treat their employee fair
What do you like best about the leadership team?
Better not to leave a comment.
What is most positive about the culture and environment at your company?
I have a team lead that helps us to improve our performance.
What do your coworkers need to improve and how could you work together better?
They should not abuse their power towards their collogues. Power tripping in the office is common and toxic. You should look on to this.
Why do you feel undervalued and what would make you feel better about your compensation?
We don't have an allowance nor incentives. I think this should be worked on since I am almost a year in the company but no increase in salary.
What's going wrong and how can it be improved?
Some of the updates are not cascaded properly to the agents and sometimes it cause misleading actions and misinformation. We need clarity so that we can assist the customers properly.
Other Employee Reviews for ContactPoint360
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