10 Federal Storage Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
I have enjoyed working here with the team that we have created.
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What do you like best about the leadership team?
Supporting growth within the team
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communication, empathy, jokes and etc
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That everyone stays involved with the goals we have set at the company.
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They care about the growth of the company and its employees
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They are clear on what it is that is expected within the growth of the company, all while making sure each team has what is needed to succeed.
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What does the leadership team need to get better at?
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What is the best part about your compensation package?
Heath Insurance package is fantastic
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That there is little to no cost to me.
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The medical benefits package is wonderful
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The insurance offered is a huge perk of being a 10Federal team member.
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We are paid and asked if we are able to work overtime when needed. The Holiday pay is really great. We are able to choose our hours to fit our own personal schedules when requested. We have never been denied compensation. We have a great health package.
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Why do you feel undervalued and what would make you feel better about your compensation?
I feel undervalued because my pay rate isn't compatible with the rate of inflation that is currently happening. This area is quite expensive and the pay is barely enough to survive off of. A three-dollar raise for the entire company and every year thereafter a cost of living adjustment.
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We perform several different processes to assist tenants and over time we are given more responsibilities but our pay hasn't increased. We are expected to work night shifts (that no one wants to work) w/o any incentives for being away from our families at dinnertime.
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The amount of work that is being added and the number of changes that we have to adapt quickly to is not matching up with the pay.
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What are some of the best things about your team?
They are supportive and feel like my work family
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we offer help to one another when there isn't mgmt around.
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We work together as a team to get to the end result.
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They are down to earth people who enjoy what they do and strive for the best
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Having the team actually work as a *team*. Being able to calibrate with each team as any issues come our way.
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What do your coworkers need to improve and how could you work together better?
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What is most positive about the culture and environment at your company?
You can be yourself and still fit in, Individuality is important to our environment
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The company gives back to the employee to show appreciation.
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The potential for employee growth
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We are a "work family" that works well together
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I help maintain a positive work environment by engaging my coworkers and checking on them to make sure they are doing alright.
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What needs to change to make the company culture better?
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What did you like most about the interview process?
There aren't any Interviews reviews of 10 Federal Storage yet.
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What would you improve about your company's interview process?
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What makes you most happy at work?
I get to work with people I enjoy being around. That makes things so much better
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3% of the customers and then speaking with my fellow companions.
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Being able to complete tasks and move forward as a team.
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Being challenged and being counted on
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There are always tasks to take care of. I work in a fact pace environment. Being able to train my team to be the best they can be for the success of the company.
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What's going wrong and how can it be improved?
Poor work-life balance for night shift employees. Without shift differential pay it's not worth missing out on family time and part-time gigs for extra income. I'll most likely be quitting soon because of this.
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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