AAA The Auto Club Group Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
They don't respect your worship day and hard work doesn't get you promotions.
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
Communication and LISTENING skills
Review from Customer Support Dept
What does the leadership team need to get better at?
Being honest and treating people with respect
Review from Customer Support Dept
Communication and not passing the buck and don't expect employees to be on time if they're not
Review from Customer Support Dept
Invest in your people and the processes.
Review from Customer Support Dept
What is the best part about your compensation package?
There aren't any Compensation reviews of AAA The Auto Club Group yet.
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Why do you feel undervalued and what would make you feel better about your compensation?
The company/management sets unrealistic expections for its employees and takes no accountability for anything...particularly for any of their behaviors that directly affects our performance and mentalh health.
Review from Customer Support Dept
Honest management would be a good start. No everyone supports believes of Trump but all management work just like he did. Lie until people start believing you is the way to get ahead in this company
Review from Customer Support Dept
Listen to employees with an open mind and be open to change. Our processes and systems are very outdated yet we are expected to compete with companies who have embraced change and open dialogue.
Review from Customer Support Dept
What are some of the best things about your team?
Very experienced group but held back by very poor management
Review from Customer Support Dept
We try to help each other if we can
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Engage in making the change not just complain. Invest in the quality of your work and make integrity a priority. Realize that your negativity impacts others and brings down the morale. Just "paying" people to go away impacts the business and ultimately our positions.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
It's positive and negative communication is a lot of times negative but the reviews are often positive so it's mixed
Review from Customer Support Dept
It’s open honest and safe
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What needs to change to make the company culture better?
Management needs to be replaced. The CEO needs to leave. Those with morals, values, and ethics need to replace them all.
Review from Customer Support Dept
Train management on how to treat employees. Their methods did not work for Ford 100 years ago when he used thugs and shocked to think management at any level would try operating like that today
Review from Customer Support Dept
Managment needs to get a handle on the behavior of their staff. Stop looking the other way when someone steals time, or make excuses when they repeatedly handle situations inappropriately. Set the expectation that you learn your job and stop making excuses for bad behavior.
Review from Customer Support Dept
What did you like most about the interview process?
The managers explaining the business but sometime don't tell the truth
Review from Customer Support Dept
The relaxed conversation and no drilling questions
Review from Customer Support Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
Actually knowing that it is the end of the day, and that I get to go home.
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The ability to help people with their cars
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My coworkers and overnight manager
Review from Customer Support Dept
What's going wrong and how can it be improved?
The negativitiy is overwhelming. The bullies run the show, management and hr cowers, and everyone else tries to stay out of the way. If you try to address a situation it gets glossed over. I feel sorry for our customers they are paying the price financially for this lack of integrity.
Review from Customer Support Dept
What do you like best about your company?
There aren't any Outlook reviews of AAA The Auto Club Group yet.
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What would you most like to see improved at your company?
Management being held responsible for their actions
Review from Customer Support Dept