ADP Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
I love what I do, and our organization's mission is aligned to my values.
Review from Customer Success Dept · Posted 22 days ago
There has been a great deal of advancement in technology over the years
Review from Customer Success Dept · Posted a month ago
Review from Customer Success Dept
I have been here a long time, and I value the experience here!
Review from Customer Success Dept
Review from Customer Success Dept
What do you like best about the leadership team?
They give a lot of communication.
Review from Customer Success Dept · Posted 22 days ago
They can be very engaging
Review from Customer Success Dept · Posted a month ago
responsiveness and sharing as much as they can as soon as possible
Review from Customer Success Dept
open and what appears to be honest dicussions
Review from Customer Success Dept
Trust & transparency is what I like about my leadership team
Review from Customer Success Dept
What does the leadership team need to get better at?
valuing people that do not want to be managers
Review from Customer Success Dept
Providing easier access to next steps and growing resources. Pay needs to be more fair because stats does not reflect all the work that is being done.
Review from Customer Success Dept
more transparency, better communication, be more bold with change, actually follow thru on promises
Review from Customer Success Dept
transparency, communication, wasting money on travel and office signs and start investing in people
Review from Customer Success Dept
they need to improve transparency & communication
Review from Customer Success Dept
What is the best part about your compensation package?
Bonus potential. Fair pay. Great health benefits.
Review from Customer Success Dept · Posted 22 days ago
wide range of services available
Review from Customer Success Dept
Incentives & volunteer hours is what I like best
Review from Customer Success Dept
Salary is competitive for position
Review from Customer Success Dept
The Bonus Plan - it allows me to purchase trips once a year to see my sons who are both in the military and stationed far from me.
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I feel the merit increase does not reflect the work effort
Review from Customer Success Dept · Posted a month ago
The annual budget for team raises is consistently too little to make an impact
Review from Customer Success Dept
If compensation (and role title) more accurately aligned with my role
Review from Customer Success Dept
I have an extensive work experience across different countries and industries. I speak fluently 3 languages and I barely can afford 1 bedroom apartment for rent.
Review from Customer Success Dept
My pay should not be limited because I live in one state versus another. If I am working the position, I should be compensated the same as someone else in this position.
Review from Customer Success Dept
What are some of the best things about your team?
My personal team is deeply connected and committed to our shared goals, both personally and professionally.
Review from Customer Success Dept · Posted 22 days ago
we all have each others back.
Review from Customer Success Dept · Posted a month ago
we work together and cover each other when PTO/out of office time happens
Review from Customer Success Dept
One team, one vision,one goal
Review from Customer Success Dept
I'm confident they have my back
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
The rest of my management team is fairly new to their role. Most of them are still doing day to day tasks instead of focusing on their teams. I always ask how I can help with their transition
Review from Customer Success Dept
Better communication and working towards the same goal- a happy client
Review from Customer Success Dept
What is most positive about the culture and environment at your company?
The camaraderie of my peers.
Review from Customer Success Dept · Posted 22 days ago
there is a sense of ownership and pride with the important work we do
Review from Customer Success Dept · Posted a month ago
making help /guidance available as needed
Review from Customer Success Dept
BRGs encourage networking between peers and leaders alike
Review from Customer Success Dept
Everone is willing to support each other
Review from Customer Success Dept
What needs to change to make the company culture better?
Add an activity area or a lounge, some recreation would help me work with motivation.
Review from Customer Success Dept
What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
I like having the autonomy to manage my BOB for the best possible outcome and love the work life balance.
Review from Customer Success Dept · Posted 22 days ago
working with my team as we have similar days and we can all relate.
Review from Customer Success Dept · Posted a month ago
getting things done and receiving positive feedback from clients
Review from Customer Success Dept
my team, peers, and the #ONEADP message
Review from Customer Success Dept
Aligning the right partners to assist my clients
Review from Customer Success Dept
What's going wrong and how can it be improved?
its really just a job
Review from Customer Success Dept
the company does not share their actual strategy - they do not communicate effectively, they put on dog & pony shows to try to rah rah the troops but it is awkward and falls flat - I expect more as does everyone in this organization
Review from Customer Success Dept
Less activity or perks can be improved
Review from Customer Success Dept
Leadership changes within our team have lead us down the drain. micromanaging professionals that have been doing this job for a while is the wrong approach.
Review from Customer Success Dept
extremely over worked, those that know what they are doing work 10X harder and then the newer folks coming in are not trained and dont have the work ethic desired
Review from Customer Success Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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