Asurion Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
They are fully invested in ensuring we have tools and the information we need to support our teams.
Review from Customer Support Dept
We have a wonderful leadership team
Review from Customer Support Dept
The communicate well with each other and show up as a united team. They are friendly, smart and keep us updated on important company information that may affect us. They hold each other and us accountable for providing great customer service and growth goals.
Review from Customer Support Dept
They listen to their employees.
Review from Customer Support Dept
They present themselves in a human fashion
Review from Customer Support Dept
What does the leadership team need to get better at?
Appreciating each employee and what they bring to the table instead of picking a favorite. I have been doing great in all the metrics but once I do great in one metric the goalpost seems to shift to align with team members the Coach prefers to put in a Leadership position.
Review from Customer Support Dept
Being properly educated on tools and resources. All leadership members are the definition of Peter's Principle.
Review from Customer Support Dept
Compassion. Understanding. Allowing people to be themselves. Quit with favoritism.
Review from Customer Support Dept
integrity training, consistent information available to all employees, get rid of HERO XR as it doesn't take into account the human factor in phone calls
Review from Customer Support Dept
taking a deeper look into the well being overall not just per region
Review from Customer Support Dept
What is the best part about your compensation package?
We are currently using competitive wages based on areas that we live and work in.
Review from Customer Support Dept
In addition to the insurance, all of the extra things like mental health counseling etc.
Review from Customer Support Dept
Base salary and stock options
Review from Customer Support Dept
incentive to reach the next tier
Review from Customer Support Dept
Lots of medical coverage options
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Pay was not sufficient to begin with for what I do, and with Inflation factored in the pay doesn't go as far as it used to. I have constantly tried to apply myself and been a very hard worker. I am constantly looking to grow but my Team and growth have become stale as of recent.
Review from Customer Support Dept
I am at the top of my pay scale and there is no advancment oppertunity becuse of lack of growth. I can go outside of my department but I would have to move to Nashville. Good thing I have a great boss!
Review from Customer Support Dept
I don't feel the company should go broke trying to increase everyone pay dramatically be honest truth it is getting harder and harder to survive with everything going up in price but our salary staying the same and when the revenue for the company goes up it doesn't make it way down the ladder.
Review from Customer Support Dept
Compensation with bonus barely meets the expectation of inflation every year. This year's monetary compensation was not adjusted for cost-of-living increases along with inflation.
Review from Customer Support Dept
Compared to markets in the area and job functions pay should be increased more.
Review from Customer Support Dept
What are some of the best things about your team?
We are competitive and supportive in growth and will partner to ensure everyone has equality on the team.
Review from Customer Support Dept
Most of the co-workers are hard workers and always willing to collaborate. But the leadership does seem to focus more on office politics than they do on productivity and efficiency.
Review from Customer Support Dept
a mix of experienced, new, interesting backgrounds and interests. I learn from my co-workers and they learn from me.
Review from Customer Support Dept
Intelligent, detail oriented, and self-motivated
Review from Customer Support Dept
collaborative, helpful, team-driven, team work, fun, hard-working
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
My co-workers mimic the lack of knowledge exhibited by leaders. The leaders have set the bar extremely low.
Review from Customer Support Dept
There are only a select few I enjoy working with. A lot of my co-workers attempt to step out of their positions too often, or are not held accountable like others or myself.
Review from Customer Support Dept
Some need to better understand EDL and hold team members accountable.
Review from Customer Support Dept
need to help the cu some of them just try to get the call to make them call back
Review from Customer Support Dept
Devote an equal or comparable amount of effort into their tasks
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
all-inclusive environment with not only your line of business but other areas outside of you current work environment
Review from Customer Support Dept
I am work at home employee. Most of my interactions are through Teams. Most of my interactions on Teams are positive and nice.
Review from Customer Support Dept
That the company and leaders are involved with supporting the ERG's.
Review from Customer Support Dept
Everyone is willing to help others achieve their goals
Review from Customer Support Dept
fun, fast-paced, interesting, challenging, team culture
Review from Customer Support Dept
What needs to change to make the company culture better?
Actually allow us to do what we were hired for. Stop threats for lack of sales. Stop the façade of truly caring, and actually care. Reward workers who actually make differences. Focus on more than jus
Review from Customer Support Dept
Hiring, Better communication, Better planning
Review from Customer Support Dept
Do away with the grading AI. No work additions without additional compensation. Stop expecting salaried employees to volunteer for "opportunities" where they just work more in order to create a "culture". It's stolen labor. Fix your systems. There's no reason we should be without tools for months.
Review from Customer Support Dept
goals should be clearly stated and realistic
Review from Customer Support Dept
Implement a way to get rid of the employees that are consistently dragging down others along with promoting the employees that perform and compensate them so they stay.
Review from Customer Support Dept
What did you like most about the interview process?
That they speak with you like a normal person and try to get to know you.
Review from Customer Support Dept
Kind interviewer but there were so many repetitive and ineffective questions.
Review from Customer Support Dept
It seemed well organized and feedback was timely.
Review from Customer Support Dept
Quick, fast and easy constructive criticism
Review from Customer Support Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of Asurion yet.
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What makes you most happy at work?
Seeing the team that I work with being successful on a daily basis.
Review from Customer Support Dept
I like helping out techs. I look for teaching moments where I can pull from experience and teach something to our Techs.
Review from Customer Support Dept
Being asked for my opinion and involved in making a difference. My leaders trust me. I like the people I work with.
Review from Customer Support Dept
Interacting with smart people and being engaged in solving new problems
Review from Customer Support Dept
making a positive impact on my team and the teams I support
Review from Customer Support Dept
What's going wrong and how can it be improved?
There's no accountability for the lack of education for leaders.
Review from Customer Support Dept
workload, support. Being understaffed is a real thing
Review from Customer Support Dept
We have pivoted to Quantity over quality. We want numbers now matter how we get there. We celebrate one metric when the core of the business is starting to be impacted.
Review from Customer Support Dept
I used to be happy to go to work. However the culture has shifted so far into the negative that I now am here for a paycheck, skating by until a better opportunity arises. Remove the sales mindset.
Review from Customer Support Dept
Changes are made without stakeholder input in many cases. The changes happen and we hustle to make it successful, but there is a lot of human emotional and social damage - trust that has to be repaired over time. Transparent, timely communication would go a long way.
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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