Birdeye Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Have had great experience and look forward to a long stay at BirdEye.
Review from Customer Support Dept
What do you like best about the leadership team?
Employee focused leadership team with focus on innovation and helping the customer.
Review from Customer Support Dept
What does the leadership team need to get better at?
Customer Success Org does not effective leaders, not a great place for CS to grow or enjoy.
Review from Customer Support Dept
What is the best part about your compensation package?
Competitive compensation with a balance of Base, Bonus, Stocks and Benefits. Along with that, lot of growth opportunities.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
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What are some of the best things about your team?
Talented team members who are ready to help.
Review from Customer Support Dept
Collaborative and genuinely interested in helping each other. Great team attitude with a customer-first mentality.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
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What is most positive about the culture and environment at your company?
Engaged and hands-on leadership who provides a lot of opportunities to learn.
Review from Customer Support Dept
Great sense of comradery amongst all employees. Laidback working environment with little micro-managing.
Review from Customer Support Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
Engaging and transparent conversation with the team. Everyone tried to explain the expectation and explored the mutual fit.
Review from Customer Support Dept
The interview was scheduled the day after the application was submitted. The offer was extended shortly after. Things move quickly and you're not left waiting for an answer.
Review from Customer Support Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
Top priority for the company is to innovate and help our customers. Our customers love us and growing with us.
Review from Customer Support Dept
Seeing how the team has successfully helped their customers reap the benefits of BirdEye, and continuing to prove that year over year.
Review from Customer Support Dept
What's going wrong and how can it be improved?
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What do you like best about your company?
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What would you most like to see improved at your company?
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