CaptivateIQ Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
Very intelligent people to work with and welcoming environment.
Review from Customer Success Dept
Review from Customer Success Dept
What do you like best about the leadership team?
They don't micromanage but are always available when needed. During my onboarding, my manager has set me up with the proper tools and training needed for me to get started. He responds to all of my questions promptly.
Review from Customer Success Dept
They are approachable and down to earth.
Review from Customer Success Dept
They get involved with you from the start. You get to know them since they interact via monthly meetings and they share with you how the company is doing financially.
Review from Customer Success Dept
Open-minded, and grounded in their approach. Straight shooters who care about customers, people and building a great company.
Review from Customer Success Dept
They're transparent with the company. As a member of CIQ, I feel valued.
Review from Customer Success Dept
What does the leadership team need to get better at?
There aren't any Leadership reviews of CaptivateIQ yet.
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What is the best part about your compensation package?
That they pay for benefits
Review from Customer Success Dept
The unlimited PTO and bonuses.
Review from Customer Success Dept
Good bonus and also, good benefits
Review from Customer Success Dept
It is well designed and they proactively made a market correction at the right time for me and many others.
Review from Customer Success Dept
Unlimited PTO that I'm recommended to truly take and detach during that time.
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
There aren't any Compensation reviews of CaptivateIQ yet.
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What are some of the best things about your team?
My team is very supportive and have helped train me during my onboarding. They continue to provide ongoing training during our meetings and are always available to answer my questions.
Review from Customer Success Dept
Great group of people to work with.
Review from Customer Success Dept
Daily interaction, everyone is focused on their tasks but also willing to help if necessary.
Review from Customer Success Dept
Smart, easy to work with people!
Review from Customer Success Dept
We care about each other outside of work and encourage a healthy work/life balance.
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
There aren't any Team reviews of CaptivateIQ yet.
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What is most positive about the culture and environment at your company?
Everyone here is welcoming and friendly. Supportive team
Review from Customer Success Dept
Willingness to collaborate and friendliness.
Review from Customer Success Dept
Good communication, constant collaboration, the opportunity for growth
Review from Customer Success Dept
How openly they share important information. The peers and way my team is managed by leadership.
Review from Customer Success Dept
The support from everyone, both management and my team members.
Review from Customer Success Dept
What needs to change to make the company culture better?
There aren't any Environment reviews of CaptivateIQ yet.
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What did you like most about the interview process?
I liked the panel interview where I was able to meet with 4 team members at the same time.
Review from Customer Success Dept
I enjoyed interacting with people that I would work with as peers versus only the managers.
Review from Customer Success Dept
Getting to know the team. I felt a strong connection with each interviewer. They all helped to make the easiest decision which was to join CIQ
Review from Customer Success Dept
Well designed, easy-going but focused on the right things.
Review from Customer Success Dept
I could tell that everyone was themselves and it was a very personable experience.
Review from Customer Success Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
The people I have the pleasure of working with.
Review from Customer Success Dept
The culture and the great platform that we have. Seeing how the tool impacts the customer is what motivates me
Review from Customer Success Dept
Making customers happy with solutions that are really a pleasure for them.
Review from Customer Success Dept
My managers make themselves available, especially in the toughest situations and on the more challenging days, whether it's venting or assisting with a difficult situation, I never feel alone.
Review from Customer Success Dept
I get to apply my problem solving skills on a daily basis
Review from Customer Success Dept
What's going wrong and how can it be improved?
There aren't any Outlook reviews of CaptivateIQ yet.
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What do you like best about your company?
The product, culture and leadership.
Review from Customer Success Dept
What would you most like to see improved at your company?
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