CentralSquare Customer Success Department Employee Reviews

I have been able to learn a lot and expand my knowledge even further to advance me career.

Review from Customer Success Dept

I've been able to advance as a consultant and learn a wide variety of products and methods to help our customers. My manager is extremely helpful but I have not had much mentorship from other employees.

Review from Customer Success Dept

Good and bad. My team, manager, other project resources and their managers are great. Things that aren't great: unhappy customers, projects sold w/ undeveloped products or w/out enough hrs, some depts understaffed delaying projects, a super negative/unencouraging Town Hall call, high turnover.

Review from Customer Success Dept

This company cares about every employee and helping everyone succeed. How they make sure we are happy as people helps us all succeed day to day. It is a very comfortable place where you know you are taken care of no matter what

Review from Customer Success Dept

I think my company should do better at training employees. They should also make sure to explain where they were a few years ago and how they plan to change it and what they are doing to make those changes. There needs to be more organization and documentation when it comes to solutions

Review from Customer Success Dept

My Team manager does everything she can to help me and get me what I need to do my job.

Review from Customer Success Dept

I like the clear vision they have for the company and the office hour meetings they hold.

Review from Customer Success Dept

Being open to creative ideas to solve our problems.

Review from Customer Success Dept

My managers are very supportive and responsive. Always willing to jump in a meeting our assist with a task when needed.

Review from Customer Success Dept

Based on the recent CCO Town Hall, leadership appears to be transparent.

Review from Customer Success Dept

I have unlimited PTO to use

Review from Customer Success Dept

Health insurance and partial match on 401k

Review from Customer Success Dept

Having open PTO reduces the stress of having to accumulate time and gives the option to take unplanned trips/time off if needed.

Review from Customer Success Dept

I think the company should understand that current employees are digging the company out of a place where the customers didn't trust us which makes employees have to put in extra work to make them happy and rebuild the relationship all while performing their daily duties

Review from Customer Success Dept

Everyone is friendly and works well together

Review from Customer Success Dept

My team is happy to help each other learn new material and solve client problems.

Review from Customer Success Dept

My team is very responsive if I need assistance. They have taken time out of their busy schedules to give me one on one trainings and advice.

Review from Customer Success Dept

My team is very encouraging and supportive of one another.

Review from Customer Success Dept

they are always helpful and friendly

Review from Customer Success Dept

Everyone works together very well

Review from Customer Success Dept

My direct team's management and collaboration.

Review from Customer Success Dept

We are all here for a common goal so we work hard to support each other so our communities can benefit

Review from Customer Success Dept

My manager and team are very supportive. They are the best part of the job. I also appreciate our flexible work schedule, allowing me to work around doctors appointments, etc. while still getting in all my hours and attending meetings.

Review from Customer Success Dept

They promote work-life balance by having an alternating Friday off and a buddy to cover those days. They are also flexible.

Review from Customer Success Dept

Traveling and working with different agencies/clients

Review from Customer Success Dept

Resolving challenges to help us win.

Review from Customer Success Dept

Listening to the customers concerns, knowing I have the ability to make an impact on how their agency functions during day to day operations

Review from Customer Success Dept

My team and the people that surround me every day

Review from Customer Success Dept

My team!! They are great! and being able to make my customers happy when they were unhappy for so long!

Review from Customer Success Dept

Too much turnover at executive levels constantly leading to process changes.

Review from Customer Success Dept

Customers are frustrated. The sales team sells products that aren't developed yet and don't have a clear way of identifying which products they should/shouldn't sell. Projects sold w/out enough milestone hrs. Changing systems very quickly (teams/slack, openair/ff, jira/azure) w/ out enough guidance.

Review from Customer Success Dept