Choice Hotels Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
Not to familiar with members of the leadership team
Review from Customer Support Dept
Transparent, communicative, and operating with long term goals in mind.
Review from Customer Support Dept
Communications are frequent and informative
Review from Customer Support Dept
While they have had to make some difficult choices in the past year, I don't want to overlook what's also on their plate and what it takes to keep a business afloat. That being said, I appreciate their transparent approach to implementing business strategies. No question will go unanswered.
Review from Customer Support Dept
There is clarity and openness regarding our priorities and how all of us align to those goals. It makes it very easy to understand how my work affects the larger business, and ultimately the success of the company.
Review from Customer Support Dept
What does the leadership team need to get better at?
Encourage and promote long term employees, remove this culture that younger is better and constant change is good.
Review from Customer Support Dept
Changing department goals on quarterly basis is not allowing us to dedicate time to franchisees that we can grow and develop. Further, the company needs to ensure there are enough people on hand to achieve company goals. With the tight budgeting and labor some of us worry about company health.
Review from Customer Support Dept
Communication - tell us why we are doing something so we can support it. Someone needs to organize programs rolling out, seems like each department can just "do their own thing" with out coordinationing with other departments. Get rid of Stealth department email signatures.
Review from Customer Support Dept
What is the best part about your compensation package?
Health insurance plus tons of optional items that I don't necessarily take advantage of (legal benefits, pet insurance, gym membership reimbursement, etc) that really let an employee customize their benefits package.
Review from Customer Support Dept
Our medical insurance is a great benefit.
Review from Customer Support Dept
Like any other company, the overall compensation package always evolves. Recently, the org changed some of their PTO perks, so we can take well-being days and I feel that was very thoughtful of them to consider. Sometimes, you need an extra day or two that isn't a vacation.
Review from Customer Support Dept
There are so many, but if I had to pick one it would be our health insurance.
Review from Customer Support Dept
I appreciate that our 'total rewards and compensation' is transparent and can be seen as a breakdown so we have a full understanding of all the benefits. Especially, the companies focus on each associate having a choice and taking into consideration our uniqueness as an individual.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
stipend for wellness would be helpful
Review from Customer Support Dept
As the cost of living increases & the req to come in 3 days/week I don't feel like I'm compensated adequately for the job I'm doing and in the location we are in. It's rare that we get appreciation tokens from the company, the ones we get seem like obligatory holiday gifts but not for a job well don
Review from Customer Support Dept
More clarity around my role and clear development path
Review from Customer Support Dept
a higher salary since we are picking up extra workload from those who were furloughed and working more hours
Review from Customer Support Dept
I believe a market adjustment review is needed. I also believe women in like-positions are paid less than men.
Review from Customer Support Dept
What are some of the best things about your team?
Positive energy, everyone's willingness to help
Review from Customer Support Dept
Most associates work together for the common good or our franchisees.
Review from Customer Support Dept
The diversity in experience and life
Review from Customer Support Dept
I've always done well in a role as an individual contributor. Some people will agree, and others might not be like that. Many of my peer's job functions don't require that they are constantly engaging with one another. In any case, we are all respectful of each other's time which is important.
Review from Customer Support Dept
The team is very collaborative and no one is worried about speaking up or stepping on toes - but rather we welcome a challenging thought or perspective to make us more balanced.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Become more open minded to input from others and more willing to learn from each other, share knowledge, and work with one another
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
Getting to interact with my friends. Im lucky that my close coworkers have also become my friends which make the day to day more bearable
Review from Customer Support Dept
The employees/people very welcoming environment
Review from Customer Support Dept
Sorry can't think of anything
Review from Customer Support Dept
Everyone is willing to help their peers succeed. I could not stress this enough. It's a team effort here.
Review from Customer Support Dept
You are celebrated as an individual and our company is one of inclusion and diversity to allow every associate to show up as authentically ourselves and that uniqueness makes the organization stronger.
Review from Customer Support Dept
What needs to change to make the company culture better?
Field employees are ignored. Stop treating us like robots. Stop allowing other departments to dump their busy work on us. Provide better interdepartmental responsible for helping franchisees and field staff.
Review from Customer Support Dept
What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
Getting to see a project come full circle or an idea come together. Being able to work with my team and partnering teams to resolve an issue.
Review from Customer Support Dept
Helping others genuinely brings me joy
Review from Customer Support Dept
The flexibility I am offered to maintain a healthy work-life balance. This org stood by me in a time of need, when maybe I wouldn't be offered the same generosity by another company, so I strive to give them back some of that same energy.
Review from Customer Support Dept
Working with coworkers and my customers.
Review from Customer Support Dept
I am consistently recognized for the work I put out and can tie it back to the larger goals of the organization. I know my work matters.
Review from Customer Support Dept
What's going wrong and how can it be improved?
The constant changes and inconsistency in what is asked by our leaders, it is not for bettering our company, it is for self promotion and self recognition.
Review from Customer Support Dept
Enforce standards of product quality so brands can become consistent, and that will help me increase owner and franchisee profit. I can’t move the needle in ADR and RevPAR if I don’t have good product. It’s time t
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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