Cisco CS Rep Employee Reviews
Briefly describe your overall experience at your company
20 years - proud of how the company reinvents itself to keep pace, and help our customers
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
Candor - on the calls and various presentations, they are practiced, sure; but there are the ad hoc moments that help us see that we are all together.
Review from Customer Support Dept
Strong vision and forward thinking. Highly adaptable to market transitions.
Review from Customer Support Dept
What does the leadership team need to get better at?
The guys at age 40 and above are left behind. We hold the knowledge and experience yet we are ignored. Bias towards women needs to stop!
Review from Customer Support Dept
What is the best part about your compensation package?
PTO - time to give. We get an extra 40 hours a year to give back to communities.
Review from Customer Support Dept
Bonus component is 15% of base salary
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Managers that managed people instead of their own careers
Review from Customer Support Dept
Too much focus on women and minority workers. management. 10 years , technical and management with 1 small raise.
Review from Customer Support Dept
What are some of the best things about your team?
the fact that we are eclectic - not a bunch of same people doing same things; we are all unique, and bring different perspectives.
Review from Customer Support Dept
everybody is here to help and is super collaborative
Review from Customer Support Dept
Very helpful and flexible. They always provide constructive criticism.
Review from Customer Support Dept
Current team is young and learning. Tech skills are great but the business skills are lacking. More focus on Customer service is needed.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Stop stabbing us in the back
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
the honest attempt at living our values
Review from Customer Support Dept
the flexibility is beyond anything I've seen at other companies
Review from Customer Support Dept
No micro management, free to work from home occasionally.
Review from Customer Support Dept
Good Benefits , Good training. Great programs for education and financial interest. Insight , how to change to stay competitive.
Review from Customer Support Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
it was a long time ago, but i liked that we validated the technical quickly, and moved off to a casual conversation (which was VERY important to cultural fit)
Review from Customer Support Dept
it was fast and it was clear that they really wanted to hire me
Review from Customer Support Dept
Interviewer ask what we know, not what they know.
Review from Customer Support Dept
What would you improve about your company's interview process?
Make it fair based on ability rather than ethnicity
Review from Customer Support Dept
What makes you most happy at work?
when hearing about customer success
Review from Customer Support Dept
the freedom and flexibility I have to excel at my role the way I see fit
Review from Customer Support Dept
Challenging work and intelligent end client.
Review from Customer Support Dept
Turning a negative experience into an opportunity. Helping the customer feel as if they solved the problem and I was just there to guide.
Review from Customer Support Dept
What's going wrong and how can it be improved?
Manager and nepotism in all corners of the company
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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