Cognia Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
There has been a lot of change in the 4 years that I have been here.
Review from Customer Support Dept
Review from Customer Support Dept
Cognia is an amazing place to work. I am so proud of the work we do!
Review from Customer Support Dept
What do you like best about the leadership team?
I feel supported and I love the openness by manager has. I feel like I can ask for help and will always receive it.
Review from Customer Support Dept
The team is transparent and open to feedback and suggestions.
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Their understanding that life happens.
Review from Customer Support Dept
The team always reaches out to assist all of us throughout the accreditation review process. The trainings are also helpful.
Review from Customer Support Dept
They are focused on helping institutions serve students better and continually improve.
Review from Customer Support Dept
What does the leadership team need to get better at?
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What is the best part about your compensation package?
The PTO and the Retirement contribution.
Review from Customer Support Dept
I answered Yes for both, but I don't receive stocks or benefits as a contracted Regional Accreditation Evaluator.
Review from Customer Support Dept
Cognia's willingness to contribute 12.5% into my retirement fund.
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The retirement benefit it fantastic!
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The number of paid days off is a great perk.
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Why do you feel undervalued and what would make you feel better about your compensation?
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What are some of the best things about your team?
Respect, openness, and willingness to help.
Review from Customer Support Dept
My regional team is very responsive and help to solve issues or concerns I may have in the field.
Review from Customer Support Dept
They are always willing to help and explain things.
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Our team meets regularly to share ideas and discuss ways to improve the quality of what we do.
Review from Customer Support Dept
They are helpful and supportive to each other.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
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What is most positive about the culture and environment at your company?
The people and the culture.
Review from Customer Support Dept
My experience is that the company has a supportive environment.
Review from Customer Support Dept
The willingness of the team to help and explain.
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Communication at the region and state levels are good and very positive.
Review from Customer Support Dept
The amount of support and praise I receive from my leadership.
Review from Customer Support Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
The communication between the talent/HRA team during the interview process.
Review from Customer Support Dept
Getting to interact with the Regional VP and ask questions about the expectations of the role.
Review from Customer Support Dept
It was via zoom and the 4-5 interviewer made me feel comfortable.
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The interview was quick and easy.
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All of the people who interviewed me were positive and made me feel like Cognia would be a great place to work.
Review from Customer Support Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
Working with a team of people that care about what they do.
Review from Customer Support Dept
Knowing that the company has put in structures and processes to support the work I do in the field.
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Working from home and the team I work with.
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Successfully assisting schools in their accreditation journey. It allows me to believe that schools appreciate the support we provide.
Review from Customer Support Dept
Interacting with school leaders is veyr satisfying.
Review from Customer Support Dept
What's going wrong and how can it be improved?
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What do you like best about your company?
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What would you most like to see improved at your company?
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