Eargo Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
Great Product, Team that really cares about their Clients, product and staff
Review from Customer Support Dept
What do you like best about the leadership team?
They are approachable and listen with genuine interest.
Review from Customer Support Dept
The leadership team is accessible and direct about expectations, and they do not constantly push for higher and higher expectations.
Review from Customer Support Dept
Eargo's leadership team is like puzzle pieces all put together, everyone has a key thing that they do for the company that makes it easier for the members and also, the employees. All pieces play a valuable part in making up the bigger picture! Genuine, trust worthy, and a delight to be around!
Review from Customer Support Dept
Always there to help any time we need them
Review from Customer Support Dept
I love how the leadership is very transparent. They explain what is going on, what steps they are taking and why. They are also very open to conversations and suggestions.
Review from Customer Support Dept
What does the leadership team need to get better at?
Actually caring about the client's experience and communicating training and important updates to employees BEFORE they go into effect.
Review from Customer Support Dept
Communication is very key to growth
Review from Customer Support Dept
What is the best part about your compensation package?
The best part is the opportunity to earn extra money each month by simply striving to be better at your job.
Review from Customer Support Dept
The base pay is very reasonable and then I can earn bonuses based off of how hard I work. It is a win/win situation
Review from Customer Support Dept
Reasonably priced, although prescription cost could be better
Review from Customer Support Dept
Salary and benefits and bonus and ownership!
Review from Customer Support Dept
Getting the best pay check
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I do not feel supported by supervisors or management above/decisions are made that directly negatively affect myself without any care for how. I also feel like if I cannot adapt to these drastic changes my job is in jeopardy. Compensation is not increased with taking on more responsibilities
Review from Customer Support Dept
Took awhile to get to the position I wanted while others around me with less experience got it before me. If I had more opportunities to make more money. Thats why I'm here.
Review from Customer Support Dept
What are some of the best things about your team?
We are passionate about our customers
Review from Customer Support Dept
Everyone is friendly and approachable.
Review from Customer Support Dept
The communication through my department has increased significantly since our current director took over. I appreciate the honesty that flows through the management team. Our department tries hard to recognize those that are deserving.
Review from Customer Support Dept
We are all here to help one another. We jump in when we can to make sure that the client has the best experience possible.
Review from Customer Support Dept
My team supports one another
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
There aren't any Team reviews of Eargo yet.
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What is most positive about the culture and environment at your company?
Engaging colleagues with an inclusive culture
Review from Customer Support Dept
Eargo is very inclusive. They promote diversity and make everyone feel comfortable and welcome.
Review from Customer Support Dept
Welcoming of everyone, uplifting and postitive
Review from Customer Support Dept
Everyone has a positive can do attitude and are very supportive
Review from Customer Support Dept
Stressless, comfortable, open, suggestive and informative
Review from Customer Support Dept
What needs to change to make the company culture better?
Management should show compassion and how they care for people below them, make decisions that respect their teams, and allow for positive growth within the org.
Review from Customer Support Dept
Things need to be streamlined more.
Review from Customer Support Dept
What did you like most about the interview process?
I went through a temp agency so very direct
Review from Customer Support Dept
I enjoyed talking with people that occupy a different role at Eargo. It helped me to understand how different divisions work together.
Review from Customer Support Dept
The interview was very personable
Review from Customer Support Dept
Meeting new people, getting to learn about new teams, and development opportunities.
Review from Customer Support Dept
Felt like having a conversation over tea with a friend
Review from Customer Support Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of Eargo yet.
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What makes you most happy at work?
Solving problems for our customers and for our customer facing employees
Review from Customer Support Dept
Hearing positive feedback from our customers about the services we provide. Nothing is better than a happy customer!
Review from Customer Support Dept
Great family environment with everyone
Review from Customer Support Dept
I love interacting with the clients and the people that I work with. Eargo only hires the best!
Review from Customer Support Dept
Assisting clients with all their hearing needs
Review from Customer Support Dept
What's going wrong and how can it be improved?
Clients are frustrated due to information regarding the products (and changes) not getting to the people that are directly supporting them. Information is often relayed late or not provided to a full extent that would allow for a positive interaction.
Review from Customer Support Dept
wait times and customer service culture is bad.
Review from Customer Support Dept
What do you like best about your company?
We are made up of families, several Eargonians are married or related. We support each other.
Review from Customer Support Dept
the culture and my co workers
Review from Customer Support Dept
What would you most like to see improved at your company?
Maybe our communique' with clients
Review from Customer Support Dept