Enterprise Rent-A-Car Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
They are very supportive of their employees in the WFH groups.
Review from Customer Support Dept
Has been good until now . I have an issue that I would like senior management to review
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
The current area leadership team is made up of very personable people, who stop and talk to you when they visit your branch. We don't usually have much interaction with them, though.
Review from Customer Support Dept
The open door policy they have.
Review from Customer Support Dept
Cleveland Tn team concept and openness
Review from Customer Support Dept
Open door discussions with groups or individuals
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Enterprising and driven, want to be on top
Review from Customer Support Dept
What does the leadership team need to get better at?
Not firing people when they are at the lowest point. Maybe supporting their recovery would be better.
Review from Customer Support Dept
Listen to your employees!! We are humans, not just another number for your DGP and annual reports. Treat us like humans, value us like humans.
Review from Customer Support Dept
What is the best part about your compensation package?
It is not expensive if you are a non smoker.
Review from Customer Support Dept
Discount on rentals for my family
Review from Customer Support Dept
Because I work part time my benefit package is minimal. However, I am eligible to participate in the 401K plan.
Review from Customer Support Dept
It's reasonable. I don't feel skimmped
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Profit sharing is a great thing
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Missed pay raises during Covid. Commission cut 1st month and was in top ten. Started in January knowing starting rate was too low, to live on. I knew within three months I would be ok, but that changed. Was not laid off, even though I would have made more on unemployment. I stayed and stressed
Review from Customer Support Dept
Great results or excellent performance provided is not truly valued if your value is only determined by comparison. Compensation is not just about salary and benefits. Being compensated with flexibility and life balance should also be goals for retention.
Review from Customer Support Dept
Hourly wage is laughably small. And while the position is commission based, the goals are set high enough it’s nearly impossible to
Review from Customer Support Dept
If I was full-time I would have benefits and make a higher hourly wage, which would be preferable.
Review from Customer Support Dept
What are some of the best things about your team?
The current local team, meaning the auto detailers, the driver, and the assistant manager, work well together and are considerate of each other, each helping the others do their best to serve the customers and get the job done safely and quickly. The previous manager was an excellent example, too.
Review from Customer Support Dept
We get along well some of us get along not everyone.
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We are a team and cooperate and help each other.
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Family atmospheres with other members
Review from Customer Support Dept
Funny, enjoyable to chat with
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
There aren't any Team reviews of Enterprise Rent-A-Car yet.
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What is most positive about the culture and environment at your company?
That everyone is so helpful and that family vibe is fostered.
Review from Customer Support Dept
Everyone doing their part to make branch successful
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Rules and expectations are achievable
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The people make the difference.
Review from Customer Support Dept
My bosses are friendly and chill. They don't take accidents too seriously and are easy to be around.
Review from Customer Support Dept
What needs to change to make the company culture better?
The company culture could be improved by allowing the people who are the constants in the branches (the A.D.s and the drivers) to feel like they are being heard and cared about. The local managers cycle through and some of them care about the team while others don't.
Review from Customer Support Dept
riding so tight on staff and with resources on thin margins is bound to cause stress and eventually failure. This will let down customers and will cause employee burn out.
Review from Customer Support Dept
Planning of fleet. Pay people more will help keep good workers
Review from Customer Support Dept
What did you like most about the interview process?
The person interviewing me was very gracious and seemed happy that I had applied. He explained what would be required of me and the benefits that pertained to my position.
Review from Customer Support Dept
Done remotely via Zoom, easy
Review from Customer Support Dept
the preview given by being in the operation
Review from Customer Support Dept
For me, the interview process was very relaxed and in a comfortable setting. Feedback was very quick.
Review from Customer Support Dept
It was a process. It was not just put in an application, and then sent in front of a person with simple questions. There was an application, then an email screening, then a phone screening with a member of HR. THEN a face-to-face interview. Challenging yet engaging.
Review from Customer Support Dept
What would you improve about your company's interview process?
Hire better people and staff that dont fire someone for speaking up about safety
Review from Customer Support Dept
What makes you most happy at work?
What makes me most happy at work is when everyone on the team is supporting and encouraging one another, celebrating accomplishments and cheering each other on.
Review from Customer Support Dept
Helping fellow employees with mentoring
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Being fully staffed which most times we are not
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Happy customers and local branch cooperation
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Interactions, developing self and others, seeing work pay off
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What's going wrong and how can it be improved?
Put customers AND employees first over profit
Review from Customer Support Dept
What do you like best about your company?
There aren't any Outlook reviews of Enterprise Rent-A-Car yet.
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What would you most like to see improved at your company?
Better hourly rate. Fair, obtainable goals for commissions. Ethical sales. Punishment of employees that blatantly deserve it.
Review from Customer Support Dept