Fogo de Chao Customer Success Department Employee Reviews

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Positive

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Briefly describe your overall experience at your company

It saddens me to leave such a bad review but I have never worked with such a rude and unprofessional establishment. The work is pawned off to the new people while the senior people just watch the walls. Sadly no one works and knows what hospitality means at the Beverly Hills establishment. Very sad.
Review from Customer Success Dept

overall good not happy that large parties are not automatically billed for server tips
Review from Customer Success Dept

The job environment is good due to my coworkers not management. Management is poor, inconsistent & there is favoritism.
Review from Customer Success Dept

It’s overall good. My general manger is usually the person who’s negativity brings down the moral of the staff. He isn’t very knowledgeable, positive or motivating. I don’t understand why he has the job he does
Review from Customer Success Dept

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What do you like best about the leadership team?

Leadership Reviews

There aren't any Leadership reviews of Fogo de Chao yet.
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What does the leadership team need to get better at?

Leadership Reviews

The way they speak and handle their employees. They could be better at being supportive.
Review from Customer Success Dept

Having compassion and being hospitable to both guests and coworkers. Speaking with respect and kindness. Smiling. Showing appreciation, and applying a team effort in service. Most importantly, more help and support on the floor during service.
Review from Customer Success Dept

Communication & not being discriminatory
Review from Customer Success Dept

There is a lack of knowledge, ownership, accountability & responsibility. Management as a whole is not great. They do not care about the well-being of the staff & generally cause more issues as oppose to bringing positive moral to the overall work environment.
Review from Customer Success Dept

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What is the best part about your compensation package?

Compensation Reviews

There aren't any Compensation reviews of Fogo de Chao yet.
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Why do you feel undervalued and what would make you feel better about your compensation?

Compensation Reviews

More support and help on the floor during service. Everyone should be bussing not just the servers. Everyone, everyone should help and support the guest's experience. More support and divided up labor.
Review from Customer Success Dept

setting automatic tipping standards for parties of 6 to 8 or more
Review from Customer Success Dept

I feel undervalued because we do not get paid appropriately. Tips are split evenly but the work is not divided equivalently. There is favoritism & many do not work hard but receive money for the work they do not do. Management should be under a closer microscope.
Review from Customer Success Dept

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What are some of the best things about your team?

Team Reviews

willingness to help and disposition
Review from Customer Success Dept

We understand the similarities in struggle
Review from Customer Success Dept

People try to work as hard as possible. Bartenders & servers. The gauchos need work overall. Many do not give the guests the cuts of meat they request. They purposely avoid certain tables.
Review from Customer Success Dept