Highgate Hotels Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Success Dept
Review from Customer Success Dept
Review from Customer Success Dept
What do you like best about the leadership team?
They are always ready to help every department
Review from Customer Success Dept
Customer service could be better.
Review from Customer Success Dept
They are very professional and tend to our situations as fast as they possibly can
Review from Customer Success Dept
What does the leadership team need to get better at?
Training, ordering, support, handling guest frustrations, helping when short staffed. Ensuring products on our menu are ordered. Leading by example.
Review from Customer Success Dept
Treating people with disability, fair
Review from Customer Success Dept
What is the best part about your compensation package?
Don't think I have one
Review from Customer Success Dept
Everything. All is always awesome
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I need to speak to someone to file a complaint
Review from Customer Success Dept
I was hired in at $14.00 an hour and now suddenly making less with no explanation, no write ups and no change in my work ethic. I come in when needed to cover extra hours and am not appreciated or even thanked.
Review from Customer Success Dept
What are some of the best things about your team?
We all work hard. Enjoy all of them
Review from Customer Success Dept
My team tries so hard every day to make our guests feel welcome and glad they chose our location. They are kind, caring compassionate people. Just very frustrated with the management, our turn over rate is through the roof.
Review from Customer Success Dept
Our stand ups are nice to hear everyone and what is going on for the day
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
Stop complaining about each other and do your job.
Review from Customer Success Dept
Treating coworkers with disabilities fair
Review from Customer Success Dept
Weekly team meetings, communication between shifts for front desk needs to improve.
Review from Customer Success Dept
What is most positive about the culture and environment at your company?
Always having management having your back.
Review from Customer Success Dept
Meeting new people as the guests check in.
Review from Customer Success Dept
Everyone gets along as best as possible
Review from Customer Success Dept
What needs to change to make the company culture better?
Management accountability, team work driven environment and tools for success in each department... aka inventory.
Review from Customer Success Dept
The way the treats each other
Review from Customer Success Dept
What did you like most about the interview process?
I got the job. That was the best part.
Review from Customer Success Dept
The former manager did my interview and he was very professional and allowed me to ask questions and explain things in detail about the job to me
Review from Customer Success Dept
It's was very relaxing and nice
Review from Customer Success Dept
What would you improve about your company's interview process?
I just did not have a fair chance I have been in Maryanne employee for over 21 years and i have never been treated like this
Review from Customer Success Dept
What makes you most happy at work?
My guests.they make my day.
Review from Customer Success Dept
My customers. I love meeting new people every day and making their stay memorable.
Review from Customer Success Dept
I have an awesome Boss
Review from Customer Success Dept
What's going wrong and how can it be improved?
Our property is majorly out dated, our amenities are down and need repair. Our handicap guests are limited on rooms due to the elevator being out of service for so long. This property is a shame for Marriott standards
Review from Customer Success Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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