Hyatt CS Rep Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
I wish it was better. I did not feel appreciated and I worked very hard.
Review from Customer Support Dept
What do you like best about the leadership team?
They are all very supportive and understanding. We are like a family there, we look out for each other and our guests are always priority!
Review from Customer Support Dept
They trust all of the employees to solve any type of issue without having to go to someone for approval. It's pretty amazing
Review from Customer Support Dept
They are very kind and always willing to help with any situation.
Review from Customer Support Dept
They don’t micromanage and help you to be successful.
Review from Customer Support Dept
What does the leadership team need to get better at?
pay more attention to the franchised properties
Review from Customer Support Dept
turnover is huge at our hotel. Constant change in management and team members.
Review from Customer Support Dept
What is the best part about your compensation package?
I'm not familiar with all of the benefits yet but I do like being able to recieve a free night's stay for working for the company.
Review from Customer Support Dept
Twelve free nightS per year at any Hyatt property in the world.
Review from Customer Support Dept
Good health care and good retirement plan
Review from Customer Support Dept
401K is good! PTO is good.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I asked my supervisor to get me signed up for insurance but she never did. The pay isn't great for all the things we do: check-ins, bar & kitchen.
Review from Customer Support Dept
I work harder than anyone else but is paid the same amount
Review from Customer Support Dept
What are some of the best things about your team?
Our ability to work through our issues effectively ensuring our guests have a great stary with us.
Review from Customer Support Dept
they always add their input and provide great tips
Review from Customer Support Dept
Everyone is professional, intelligent and very outgoing.
Review from Customer Support Dept
I believe I have the team in the world. We work together very well.
Review from Customer Support Dept
They are fun and great people to work with, best part of the job.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
more responsible, coorperative and working
Review from Customer Support Dept
our team is ok. we are constantly adding and losing people
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
The connectivity of the workers and guests
Review from Customer Support Dept
it is diverse and inclusive
Review from Customer Support Dept
We give our best, so everyone can be there best.
Review from Customer Support Dept
Working from home is the best!
Review from Customer Support Dept
They listen and work with you
Review from Customer Support Dept
What needs to change to make the company culture better?
less hire and fire. more positive reinforcement
Review from Customer Support Dept
What did you like most about the interview process?
the interviewer was friendly and describes job
Review from Customer Support Dept
It was a series of three different interviews so I knew that they were serious about only hiring the best candidates for the available positions.
Review from Customer Support Dept
What would you improve about your company's interview process?
professionalism. The pink office was weird.
Review from Customer Support Dept
What makes you most happy at work?
the pats on the back from our guests enjoying how clean our facility is and our hospitality.
Review from Customer Support Dept
when I earn incentives for sales
Review from Customer Support Dept
It's very fast paced and I always meet some fascinating people. All of my co-workers are pleasant and respectful as well, making the shift that much more enjoyable.
Review from Customer Support Dept
My co-workers and the fantastic guest we have that call.
Review from Customer Support Dept
Being to help people and make them happy.
Review from Customer Support Dept
What's going wrong and how can it be improved?
The supervisor is rude to associate in front of customers and upper management just sits in the office, never interacting with the staff or customers.
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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