IBM CS Rep Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Lot of meetings. Frustration over the personnel rating system, and disappointment over pay raises.
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
Negative as I was forced to change my position without warning
Review from Customer Support Dept
What do you like best about the leadership team?
They have genuine desire to move the business forward
Review from Customer Support Dept
You can always find them
Review from Customer Support Dept
They are not just customer / client oriented but also as deeply concerned about their team colleagues.
Review from Customer Support Dept
Flexibility. Pushing for you to be the best.
Review from Customer Support Dept
They are trying to acomplish our goals
Review from Customer Support Dept
What does the leadership team need to get better at?
create an approachable environment. be a leader that serves your employees
Review from Customer Support Dept
Understanding the business they are in, and not ONLY being out for themselves.
Review from Customer Support Dept
What is the best part about your compensation package?
Pay and opportunity to select medical
Review from Customer Support Dept
Health care coverage is excellent. 401 opportunities are excellent.
Review from Customer Support Dept
The medical benefits are unmatched and honestly the entire package is top rate
Review from Customer Support Dept
paid time off and paid vacation days
Review from Customer Support Dept
I'm fairly well taken care of.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I am satisfied with my salary. But the cost of health benefits compared to coverage is upsetting. My son works for much smaller company and his benefits are far better for much less money
Review from Customer Support Dept
Management has no idea what we deal with in our position.
Review from Customer Support Dept
Pay raises are based on several outmoded, false equivalency ideas. It begins with the ridiculous rating system, and continues with the geographic areas. Your pay is capped, so no matter how good your work is, you're not going to get a raise if you bump up against the cap.
Review from Customer Support Dept
Poor or no awards, 401K pkan was cut, poor medical coverage options
Review from Customer Support Dept
Be paid the competitive market rate, and get bonuses commensurate with performance. The less the execs give out in raises and bonuses, the bigger their bonuses are. A very flawed system.
Review from Customer Support Dept
What are some of the best things about your team?
They are some of the most dedicated and hard working individuals I have ever met
Review from Customer Support Dept
We save the company lots of money.
Review from Customer Support Dept
They are committed, and always go above-and-beyond.
Review from Customer Support Dept
Always thinking outside the box.
Review from Customer Support Dept
Many coworcers are willing to sacrafice
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
There aren't any Team reviews of IBM yet.
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What is most positive about the culture and environment at your company?
Everyone is very friendly and professional
Review from Customer Support Dept
team is collaborative and help each other out
Review from Customer Support Dept
It is very supportive of the team and team members.
Review from Customer Support Dept
The way they are always trying to make us more comfortable
Review from Customer Support Dept
The teamwork needed to get the job done, and keeping many of the execs out of the decision flow
Review from Customer Support Dept
What needs to change to make the company culture better?
Seems bureaucracy laden. Getting decisions made and getting things done are often too drawn out, with deadlines missed without explanation, or because of reorgs, or because someone left and wasn't replaced.
Review from Customer Support Dept
What did you like most about the interview process?
It seemed fair, but it was also many years ago before the horrible morale issues following the enormous layoffs
Review from Customer Support Dept
Professional and fair. Very thought provoking
Review from Customer Support Dept
Not sure as I personaly am not involved
Review from Customer Support Dept
It went by fast, and I started work right away
Review from Customer Support Dept
The interviewer made me feel relaxed.
Review from Customer Support Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
Work life balance and the challenge of learning new skills regularly
Review from Customer Support Dept
Customers and fellow employees are great.
Review from Customer Support Dept
The ability to be left to work independently but to be supported effectively when needed or asked for support.
Review from Customer Support Dept
The people and the challenge
Review from Customer Support Dept
The teams i manage, and thinking outside the box to take care of my people and our customers.
Review from Customer Support Dept
What's going wrong and how can it be improved?
Too much pressure every day
Review from Customer Support Dept
It becomes mind-numbing to discuss the same things week after week without seeing changes. There's too much bottom-line thinking that limits improving things. For example, we can't use many products that IBM offers because we can't afford them, & rely on spreadsheets where analytics would be better.
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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