Iron Mountain Customer Support Department Employee Reviews | Comparably
Iron Mountain Claimed Company
Iron Mountain is proud to provide our 225,000 customers around the world with Innovative Storage, data center infrastructure, asset lifecycle management, information management services, and art logistics. read more
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EMPLOYEE
PARTICIPANTS
276
TOTAL
RATINGS
5817

Iron Mountain Customer Support Department Employee Reviews

What do you like best about the leadership team?

Leadership Reviews

la humanidad del equipo, y la ayuda

Review from Customer Support Dept

They have a future vision, they are motivated to do new things to advance.

Review from Customer Support Dept

My leadership team is in a state of flux, so I'm not certain at the moment

Review from Customer Support Dept

They are open, transparant and you can voice your opinion and you will be listened to

Review from Customer Support Dept

What does the leadership team need to get better at?

Leadership Reviews

Consistently apply bonus metrics on factors outside employees control. They then gift themselves with the bonus money instead. Not one of them would last a day in any lower level position as they know nothing about the company yet get paid 7 figures

Review from Customer Support Dept

Everything from relationships to the way they value employees that dedicate EVERYTHING to this job.

Review from Customer Support Dept

Doesn't matter because they don't listen to employees. Just treat us like numbers.

Review from Customer Support Dept

What is the best part about your compensation package?

Compensation Reviews

The best part is the package

Review from Customer Support Dept

la valoración de mi man

Review from Customer Support Dept

The bonus and merits annually to achieve the goals and health security.

Review from Customer Support Dept

there's a good and transparant bonus and merit system

Review from Customer Support Dept

Why do you feel undervalued and what would make you feel better about your compensation?

Compensation Reviews

The amount of work and pressure put on me to make my team successful without the proper tools is how I feel undervalued. A leadership team that understood and was able to do my job and support me to do my job would help.

Review from Customer Support Dept

Pessoas com menos conhecimento recebem mais que a minha equipe.

Review from Customer Support Dept

Iron mountain doesn't care about its employees. Instead of monetary bonuses, employees are rewarded with tchotchkes and pizza.

Review from Customer Support Dept

Let US employees keep their jobs!!

Review from Customer Support Dept

Their idea of fair wages would be on point 20 years ago, but not now. The only part of the business they refuse to invest in is their employees.

Review from Customer Support Dept

What are some of the best things about your team?

Team Reviews

there is respect for ideas, and respect for differences

Review from Customer Support Dept

They are all interested in doing a good job

Review from Customer Support Dept

hard workers, proactive, have their one opnion are helpfull and respectful

Review from Customer Support Dept

Friendly, motivated, and just as upset about their low pay

Review from Customer Support Dept

What do your coworkers need to improve and how could you work together better?

Team Reviews

trabalho em equipe,mais comunica

Review from Customer Support Dept

They can't. The low salaries do not attract the best candidates. Half the employees can't write a coherent email or do their jobs properly

Review from Customer Support Dept

Let US employees keep their jobs!

Review from Customer Support Dept

What is most positive about the culture and environment at your company?

Environment Reviews

el ambiente de trabajo , es extraordinario

Review from Customer Support Dept

It´s a company that is constantly changing, with many things to do, and new challenges to meet. The empl

Review from Customer Support Dept

Objectives are clear, precise and communicated in a timely manner.

Review from Customer Support Dept

They are striving to make things better overall

Review from Customer Support Dept

Ela visa ajudar isntitui?

Review from Customer Support Dept

What needs to change to make the company culture better?

Environment Reviews

Fire the executives and get new board members. The ancient white mummies on the board give themselves 1500% bonuses while low level employees are given pennies and told that they should be lucky to have a job.

Review from Customer Support Dept

Let US employees keep their jobs!

Review from Customer Support Dept

They don't listen, and execs don't care about employees.

Review from Customer Support Dept

What did you like most about the interview process?

Interviews Reviews

There aren't any Interviews reviews of Iron Mountain yet.
Be the first to contribute a review.

What would you improve about your company's interview process?

Interviews Reviews

Supervisors treat doing interviews as a waste of their time.

Review from Customer Support Dept

Let US employees keep their jobs

Review from Customer Support Dept

I wouldn't. They'll outsource all our jobs in 12 months.

Review from Customer Support Dept

What makes you most happy at work?

Outlook Reviews

las facilidades que te dan para todo y el ambiente de trabajo

Review from Customer Support Dept

I love what I do

Review from Customer Support Dept

I love what I do, my leader is respectful and proactive.

Review from Customer Support Dept

I enjoy working with my team and seeing them learn and grow

Review from Customer Support Dept

algumas companhias,e algumas atividades dentro da empresa.

Review from Customer Support Dept

What's going wrong and how can it be improved?

Outlook Reviews

It can't. Iron mountain is a monopoly and will continue to exploit its customers and employees until the executives drive it into the ground and escape with their golden parachutes

Review from Customer Support Dept

Let US employees keep their jobs

Review from Customer Support Dept

Everything, and it can't because old rich white men who run the place never want to pay anyone fairly, just get richer by exploiting their employees and their poor trapped customers.

Review from Customer Support Dept

What do you like best about your company?

Outlook Reviews

There aren't any Outlook reviews of Iron Mountain yet.
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What would you most like to see improved at your company?

Outlook Reviews

There aren't any Outlook reviews of Iron Mountain yet.
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