J. C. Penney Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Very friendly, works with schedule, and cares about enployees
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
They do not make you feel lesser, and aleyas try to help you learn/grown
Review from Customer Support Dept
It was okay to work there. Manager was rude and mean and yelled at you in front of customers
Review from Customer Support Dept
Everyone is very receptive to criticism and very helpful. They always let us know what is going on and what changes are being made. They work with us to ensure that we are satisfied with our situations at work and they make the workplace enjoyable.
Review from Customer Support Dept
open and relaxed feel confident in what i am told
Review from Customer Support Dept
Personable leadership team makes them more approachable
Review from Customer Support Dept
What does the leadership team need to get better at?
Communicate, Work as a team Be professional and not talk about other employees and former employees to current employees
Review from Customer Support Dept
It needs to start appreciating their employees... They make them work like donkeys for peanuts....
Review from Customer Support Dept
Department managers come and go, and there is no consistent leadership.
Review from Customer Support Dept
To treat others the way that they would like to be treated.
Review from Customer Support Dept
Time management and scheduling needs work.
Review from Customer Support Dept
What is the best part about your compensation package?
I had no benefits, was kept at part time
Review from Customer Support Dept
I love being able to have life insurance, dental and optical insurance for a fraction of the cost as opposed to other places.
Review from Customer Support Dept
401 k package and insurance
Review from Customer Support Dept
I have full health coverage for a good price
Review from Customer Support Dept
I loved how they were up front with you and how everything will go down.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Pay and compensation should be adjusted according to your quality of work
Review from Customer Support Dept
I feel like I'm being made to work more than my salary .. if you're going to make me work like a dog..at least pay me accordingly! We work like dogs and don't get compensated for it. A higher salary would be a start.
Review from Customer Support Dept
I felt like I was doing a lot more work than I was being paid for. No offense I was pregnant during that time and doing more work than non- pregnant employees. Even when it was my last day, it didn't even matter to them. Totally undervalued!!
Review from Customer Support Dept
Comparing the compensation to other retail chains, JCPenney is far behind. Comparative pay would be wonderful.
Review from Customer Support Dept
I feel under valued because I have worked there for 12 years and have barely had a raise. the new hiring employees nearly make the same as i.
Review from Customer Support Dept
What are some of the best things about your team?
Effective teamwork and organization skills
Review from Customer Support Dept
dependable, nice, fair, good to work with
Review from Customer Support Dept
We all work together to make sure our customers are getting the best service that they can get and we help each other when needed.
Review from Customer Support Dept
we work independently and not hovered over
Review from Customer Support Dept
Good group to work with; no drama
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Most of my coworkers are hard workers and we get along great. However some do not work and they get away with it, like they are the managers family or friends. they make the job a lot of unfair hard work and we are run down.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
We are all friends/family so its a very comfortable environment
Review from Customer Support Dept
It was very busy all the time
Review from Customer Support Dept
Everyone is generally in a good mood and there is no hostility. We have a lot of fun at our company meetings and in general.
Review from Customer Support Dept
comfortable setting and relaxed enviroment
Review from Customer Support Dept
People get along very well and help one another
Review from Customer Support Dept
What needs to change to make the company culture better?
Appreciation of employees... I don't think they realize that's a major factor...and also offer more promotions... there's a reason why Kohl's isn't going to close down any time soon...
Review from Customer Support Dept
What did you like most about the interview process?
I liked that it was comfortable and not so intimidating. It was more about you and why they should hire you
Review from Customer Support Dept
HR manager at the time was very welcoming, and made me feel like what I said mattered and gave me the opportunity to show my skills and abilities.
Review from Customer Support Dept
it was fast and direct
Review from Customer Support Dept
The interview that I had was a group interview. It was completely different than everything else I had experienced in the past. We had a lot of fun at the interview and it was very laid back.
Review from Customer Support Dept
gave us a tour of different departments
Review from Customer Support Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of J. C. Penney yet.
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What makes you most happy at work?
I feel very recognized and appreciated bt my mangaers, coworkers, and ever higher up staff weve never met
Review from Customer Support Dept
when it's not so busy
Review from Customer Support Dept
I just enjoy being at work. My coworkers are great, my managers are phenomenal, our customers are generally great. It's just a win/win situation for me.
Review from Customer Support Dept
talking to different people and helping customers
Review from Customer Support Dept
My repeat customers make it all worth while
Review from Customer Support Dept
What's going wrong and how can it be improved?
Improve pay and work ethic, lead with pride and respect not authority and power
Review from Customer Support Dept
I said it once...and I'll say it again... They have absolutely no appreciation for employees.... At least if they did something like that... That could help them in good place which would help the customers... Which in turn would help in the success of the company.
Review from Customer Support Dept
It gets repetitive after a while. And it's not exactly a long-term thing. I can't imagine anyone wanting to work there their own lives. Maybe to get started in your life but other than that...no, I think I'll pass.
Review from Customer Support Dept
In my honest opinion would be for me to find a new job.
Review from Customer Support Dept
The company is unorganized. Better pay.
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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