Mattress Firm Sales Department Employee Reviews
Briefly describe your overall experience at your company
Until recently, I loved it. MF is the market leader and dominates.
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Its been a very wonderful experience I love being appreciated for doing good quality work
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What do you like best about the leadership team?
It's like my extended family, they truly care
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They provide the proper training and service for any new employee to flourish in the company
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They're usually very lenient, flexible and understanding.
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They try very hard, but resources are limited and they're perpetually stabbed in the back by corporate, so it's impossible for any real changes to occur.
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Unfortunately No collaborative and supportive efforts everyone seems to not really be on the same pagethoroughly looking into things are not to be expected to and is very disappointing.
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What does the leadership team need to get better at?
Need to get better at leading. My manager is massively inexperienced and has no confidence, making dispute resolution nearly impossible. They'd rather fire the new guy than deal with the problem employee.
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Manging people and scheduling fair.
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Long hours for Retail front line workers and it seems every year the company takes away pay incentives and benefits. This last year was a record year for the company even during the Covid-19 Pandemic. Staff was a minimum for less pay. Corporate leadership all got bonuses when retail lost benefits
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The executive team displayed a lack of decision making and lack of care for their employees. During COVID-19, the company made maximum effort to limit financial damage and minimized employee care. Throughout the years I worked with the company, I had witnessed and experienced toxic leadership
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Oversight of frontline management. VPs are not as involved as they should be to oversee the engagement of the rank and file employees.
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What is the best part about your compensation package?
Bonus eligible so increase pay
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That there is a compensation package
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bonus and medical package and 401k is also available
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I get sick days and vacation days with full pay And medical and dental insurance
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we get paid salary which is nice
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Why do you feel undervalued and what would make you feel better about your compensation?
I've not been offered any other options but a paycheck. There are other things?
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Stop making it harder and harder to make money. They've reduced margins/ increased costs/taken away bonuses.
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We are notified of changes within weeks of the change with no time to take advantage of the old rules. Lost carry over vacation time/floating holidays with no time to request to use them before they expire. Was told 6 months ago all hours would carry over... Change is the only constant.
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What benefits? They were all taken away
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there is no holiday pay, or overtime . as full time, you usually work 60+ hours WEEKLY at 15 an hour. You do make commission however that depends on your selling skills as well as location you're working
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What are some of the best things about your team?
The majority are good, honest, hardworking people.
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They all agree with me that this company is terrible
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Integrity for the most part and the willingness to help each other.
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We are like family,we meet on weekend after work everyone is open and honest with each other..one of our co workers lost a family member due to illness we all help support him with Cher and moral support
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We all are down to earth, everyone gets along and most are able to motivate each other
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What do your coworkers need to improve and how could you work together better?
We need decisive leadership that's dedicated to treating and training everyone equally.
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Hiring better people and getting management to actually train people
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Follow our Company vision and Mission. Many of my co-workers do what is good for them not the guest. Our values are to put the customer first, Integrity always... many don't follow and are rewarded.
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stop gossiping and maintain envious environment for top sale people
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actually help people when they need help and trust eachothers instincts
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What is most positive about the culture and environment at your company?
I like the independence on some products to negotiate the sales price to help the guest achieve the desired sleep solution. Often work alone so individuals can be responsible for their own success.
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The coworkers that care make it worthwhile, we learn from each other
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It’s no discrimination workforce you come as you are as long as you’re ready to learn and work everyone is there the support each other
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people usually work together, at times there are underhanded associates that steal sales, but overall everyone is fine
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We are a company that stands behind our name and truly take care of our guests. We honor our commitment to great value and service.
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What needs to change to make the company culture better?
Authoritative, decisive leadership at the manager level... and at the regional manager level. Both are weak leaders who see no benefit in a well-trained workforce.
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Understand the word diversity it doesn't mean flip the entire opposite direction. Fire a bunch of these people who've been here 10 years and it's the only job they've ever had and now their in charge. Power trips with no overt sight.
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change ceo and get rid of 50% of your district managers and also area managers that are only out for themselves and foster negative environment so can manipulate people and promote mediocre managers
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A leadership team that actually cares
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Better leadership. Strides have been made toward work/life balance but still needs improvement.
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What did you like most about the interview process?
It was quick and decisive.
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Very fair very intense training though, many hours about 4 weeks.
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How friendly and non-interviewy it felt
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I believed the lies I was told
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Quick decisions. Many large companies take weeks if not months to make decisions about hiring.
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What would you improve about your company's interview process?
Lack of quality employees. They literally will hire anyone
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What makes you most happy at work?
When I feel like a full team member. And I love the guest relationships! I love being a sleep advocate, helping people sleep well, so they can live well. I bought in to this 100%!
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The money I make here.
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Helping a guest that has health issues find the best sleep solution that fits their comfort needs and budget. Getting feedback from a happy guest that is now sleeping better than anytime in their life is gratifying.
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It doesn’t feel like work when you are helping people find better sleep.i personally love
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Creating a great relationship with my guests and ensuring that I’m helping them make the best decision for their sleep/health or
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What's going wrong and how can it be improved?
Gut Management and start over
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Local leadership has made the environment toxic.
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the job is great, the hours are just very long
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They don't value the employees despite sweet words to the contrary.
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i would love it if i felt values and appreciated
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