MOD Pizza Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
Our captains are all amazing, hardworking individuals. I appreciate how considerate they are of others, and how helpful they are with new squad members.
Review from Customer Support Dept
What does the leadership team need to get better at?
Communicating effectively to team members and taking a hands-on approach to team's conflicts and shortcomings.
Review from Customer Support Dept
What is the best part about your compensation package?
Health insurance and life insurance
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I don't think 13/hr is enough to deal with a line out the door and a stack of olos to handle on a bare-bones crew.
Review from Customer Support Dept
I am not a captain/shift leader, but I believe they deserve to be paid more for their efforts. The captains are pretty much assistant managers, but I have often observed them doing all the work for the general manager (or at the very least, the manager never communicated to us what they were doing)
Review from Customer Support Dept
What are some of the best things about your team?
The team is full of great people. I love something different about all of them, and they accept me for who I am, which is most important to me.
Review from Customer Support Dept
Supportive. Overall they are invested in the success of the whole team and not just the company and their bottom line
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Communication, Respect , Equality, and responsibility
Review from Customer Support Dept
MOD needs to start improving team cohesiveness, and training its squad members. In the Chicagoland area the squad, management, and upper management need to communicate their needs more effectively. There also has to be discipline for frequent call offs and rewards (hours) given to reliable people.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
The company is very open to multiple minority groups I'm part of, where others are not/may not be.
Review from Customer Support Dept
That we work as a team for the benefit of the team and that means training and making quick decisions
Review from Customer Support Dept
I love engaging with customers & putting smiles on their faces. I live for that kind of interaction. When team members work together effectively, it creates an air of serenity & collaboration. There are certain groups of members who work really well together, & they should get to work together often
Review from Customer Support Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
The application process was very easy.
Review from Customer Support Dept
How excited everyone is to be working there
Review from Customer Support Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
Talking to customers and co-workers makes my day every day.
Review from Customer Support Dept
Working with customers as the point person. I like being their first point of contact and setting the rest of my team up for success with the customer if they just keep the energy going.
Review from Customer Support Dept
What's going wrong and how can it be improved?
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What do you like best about your company?
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What would you most like to see improved at your company?
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