ModSquad Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
It's not a company you want to work at if you have bad nerves or short-tempered.
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
Very informative, helpful and always ready to teach new things.
Review from Customer Support Dept
What does the leadership team need to get better at?
They need to get on the same page and go back through training themselves. The management structure is horrible they half do their job and expect you to pick up where they lack but yet your not getting paid for doing their job!
Review from Customer Support Dept
They need to be better at communication
Review from Customer Support Dept
What is the best part about your compensation package?
Health insurance is probably the best part.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Management doesn't listen to the Mods, if they do they don't follow up on the information given to them. I'm very surprised that this company is still up and running and that business are still using them because if they knew what really went on they would pull their business from this company.
Review from Customer Support Dept
No PTO, low end pay for high quality work.
Review from Customer Support Dept
What are some of the best things about your team?
The work from home part and that your ability to make your own schedule.
Review from Customer Support Dept
We have a great team.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
The co workers aren't the problem, it's management.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
My co-workers are what make it nice.
Review from Customer Support Dept
Always look forward to the positive energy I see when I come in
Review from Customer Support Dept
Work at home, never have to directly look at a coworker. All communication via email/live chat.
Review from Customer Support Dept
We're all remote so there is all different types of culture.
Review from Customer Support Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
I liked that it was done by phone
Review from Customer Support Dept
The questions they asked were good but challenging.
Review from Customer Support Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
I really enjoy my job and the type of work I do
Review from Customer Support Dept
What's going wrong and how can it be improved?
Train the management team to do their job and do it effectively
Review from Customer Support Dept
I feel as if remote workers are taken advantage of with this company. The pay is not great at all. A little over minimum wage will not cut it.
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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