Newfold Digital Customer Support Department Employee Reviews

I have been so happy and grateful ever since working with the company and that I was able to still maintain the work/life balance

Review from Customer Support Dept · Posted 15 hours ago

i feel good here and really improved me as a person

Review from Customer Support Dept · Posted 17 hours ago

My overall experience at the company has been positive and rewarding. I have had opportunities to develop my skills, work with supportive colleagues, and contribute to helping customers. The collaborative environment and continuous learning opportunities have helped me grow both professionally and p

Review from Customer Support Dept · Posted 17 hours ago

My overall experience was really good. Being able to be part of the whole organization is something i will treasure.

Review from Customer Support Dept · Posted 17 hours ago

My overall experience at the company has been positive and rewarding. I appreciate the supportive leadership, friendly environment, and teamwork among colleagues. Everyone is approachable and willing to help, which makes the workplace comfortable and enjoyable. I’m grateful for the opportunities

Review from Customer Support Dept · Posted 18 hours ago

The character they've shown to us and the guidance they have given us to us individually

Review from Customer Support Dept · Posted 15 hours ago

caring to the agents b

Review from Customer Support Dept · Posted 17 hours ago

they provide help and feedback for us to improve and excel at work.

Review from Customer Support Dept · Posted 17 hours ago

approachable, easy to work with and understanding

Review from Customer Support Dept · Posted 17 hours ago

What I appreciate most about our leadership is that they never make us feel pressured and are very easy to get along with. They don’t treat us as just employees, but more like friends. At the same time, they guide us like parents, helpi

Review from Customer Support Dept · Posted 18 hours ago

Stop outsourcing all the Amercian jobs to other countries.

Review from Customer Support Dept

nothing at the moment. leadership point of view versus rank and file employee pov are different

Review from Customer Support Dept

Offering adequate pay, understanding the role better, and not paying me the same as people off the street.

Review from Customer Support Dept

the KPI bonus every end of the month

Review from Customer Support Dept · Posted 15 hours ago

attendance bonus and the incentives for hitting the scorecard

Review from Customer Support Dept · Posted 17 hours ago

The goals were fairly set and manageable for us, and management made sure they were realistic and achievable without making the process unnecessarily difficult.

Review from Customer Support Dept · Posted 18 hours ago

The best part about my compensation package are the Incentives

Review from Customer Support Dept · Posted 18 hours ago

the best part about your compensation package is the basic pay

Review from Customer Support Dept · Posted 18 hours ago

given the fact that we handle a lot of scopes we should be given at least complexity allowance

Review from Customer Support Dept · Posted 17 hours ago

There is not a substitute for fair compensation.

Review from Customer Support Dept · Posted 18 hours ago

I do too much work and my manager acts like he knows or does everything

Review from Customer Support Dept · Posted 19 hours ago

i would feel more valued with compensation that better reflects my responsibilities, workload, and contributions. Regular salary reviews and recognition for added responsibilities would also help.

Review from Customer Support Dept · Posted 19 hours ago

I feel there is an opportunity for our compensation to better reflect the scope and level of work we perform. Our responsibilities are often comparable to those of Team Leads or Assistant Team Leads, and greater alignment in compensation with the level of responsibility and contribution we provide w

Review from Customer Support Dept · Posted 19 hours ago

They've been good to me and the companionship is what holds the person together

Review from Customer Support Dept · Posted 15 hours ago

we do potluck every friday

Review from Customer Support Dept · Posted 17 hours ago

they are helpful and friendly

Review from Customer Support Dept · Posted 17 hours ago

Connection and working as one unit

Review from Customer Support Dept · Posted 17 hours ago

We get along easily and treat everyone fairly. We see each other as more than just friends we support and look out for one another. We always enjoy sharing fun conversations, helping each other, and creating a positive and comfortable environment at work.

Review from Customer Support Dept · Posted 18 hours ago

We are working remotely so not much really aside from the occasional chats

Review from Customer Support Dept · Posted 19 hours ago

I have one co-worker who always have to say to us especially that we are new to the team

Review from Customer Support Dept

Better customer focus and accountability; we could work better by more selflessness.

Review from Customer Support Dept

I believe there just needs to be longer training time when acquiring new employees and that there should be more resources available to better understand other departments that we commonly interact with.

Review from Customer Support Dept

What we need is to be able to move away from the silos that are positioned around each department. There is no communication between departments, and information is being lost and miscommunicated.

Review from Customer Support Dept

The best culture I can think of is the practice we have in our department and discipline our leaders have imparted to us

Review from Customer Support Dept · Posted 15 hours ago

What I value most about our company culture is the supportive and collaborative environment. Team members work together, share knowledge, and help one another succeed. The company promotes respect, open communication, and opportunities for growth, creating a workplace where employees can perform at

Review from Customer Support Dept · Posted 17 hours ago

Healthy management, Friendly and professional people

Review from Customer Support Dept · Posted 17 hours ago

One of the most positive things about our company culture is how supportive and welcoming everyone is. We get along easily, treat each other fairly, and see one another as more than just coworkers. We enjoy having fun conversations, helping each other, and making sure everyone feels comfortable and

Review from Customer Support Dept · Posted 18 hours ago

The gym and the people who use the gym

Review from Customer Support Dept · Posted 18 hours ago

better pay and allowances and good compensation

Review from Customer Support Dept · Posted 17 hours ago

The work, people, environment and etc

Review from Customer Support Dept · Posted 15 hours ago

seeing my crush around the office hahaha

Review from Customer Support Dept · Posted 17 hours ago

I am happiest at work when I can successfully help customers, achieve my goals, and work alongside a supportive team. The positive work environment, opportunities to learn, and recognition for good performance keep me motivated and engaged.

Review from Customer Support Dept · Posted 17 hours ago

The bond with the team. Working together with them being able to deliver good customer service website support as one unit

Review from Customer Support Dept · Posted 17 hours ago

What makes me most happy at work is having a supportive and friendly team. We get along well, help each other when needed, and can comfortably communicate with one another. I also enjoy the fun and positive atmosphere, which makes work more enjoyable and less stressful.

Review from Customer Support Dept · Posted 18 hours ago

Nothing's wrong - we're all doing our best

Review from Customer Support Dept · Posted 18 hours ago

The biggest issue I hear from customers is the decline of competent and knowledgeable staff. The biggest issue I see from my department is lack of growth and opportunities to advance.

Review from Customer Support Dept

My team keeps being given more and more roles that are not what I applied for and am given no choice and little to no warning. Many new hires are not given enough training so I spend a fair time correcting mistakes and appologizing.

Review from Customer Support Dept

Short on agents even though we are told we are at "head count" when really we need more agents trained in all departments as everyone is short on agents.

Review from Customer Support Dept

the pace has picked up dramatically and some things can be streamlined

Review from Customer Support Dept