Newfold Digital Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
It has been amazing ride and I know it is not the end of it for a while.
Review from Customer Support Dept
I am grateful to be working in a collaborative and purposeful company that practices inclusivity.
Review from Customer Support Dept
Overall, my experience has been great, and I continually learn and grow in my field of work.
Review from Customer Support Dept
What do you like best about the leadership team?
They are approachable and always open to feedback.
Review from Customer Support Dept
They are very hands-on and professionals.
Review from Customer Support Dept
TL Ericson always encourage us to do our best.
Review from Customer Support Dept
The team is responsive and transparent.
Review from Customer Support Dept
Open communication - regularly posting updates to keep us on track.
Review from Customer Support Dept
What does the leadership team need to get better at?
Stop outsourcing all the Amercian jobs to other countries.
Review from Customer Support Dept
nothing at the moment. leadership point of view versus rank and file employee pov are different
Review from Customer Support Dept
Offering adequate pay, understanding the role better, and not paying me the same as people off the street.
Review from Customer Support Dept
What is the best part about your compensation package?
It would be Incentives and commission.
Review from Customer Support Dept
KPI incentives, attendance incentives, leave and HMO, I hope, DPC requirement in chat would be go down as it is hard to upsell while troubleshooting. Customers most likely won't proceed especially if they have problems with the account.
Review from Customer Support Dept
Bonuses, HMO benefits, and leave credits
Review from Customer Support Dept
The fully-paid pension plan and volunteering days.
Review from Customer Support Dept
I appreciate how our attendance and punctuality is compensated with allowances
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
To have a competitive rate based on the market value.
Review from Customer Support Dept
Reward for those who go beyond expectations
Review from Customer Support Dept
Hope we have a car/motorcycle parking allotted. or if not hope there is an additional employee allowance for parking because it is so expensive to pay parking lot a day for Php35.00. Or maybe we could have complexity allowance.
Review from Customer Support Dept
salary isn't competitive, for the work we do specially CCS
Review from Customer Support Dept
In my position, for example, you need to have so much knowledge that I believe the salary could be higher.
Review from Customer Support Dept
What are some of the best things about your team?
They are welcoming, friendly and very helpful.
Review from Customer Support Dept
They are open to anything and provides feedback.
Review from Customer Support Dept
Open communication and collaboration. We also have the best managers and team leaders.
Review from Customer Support Dept
We continually learn from each other.
Review from Customer Support Dept
My team really forms a team. They'll look out for each other, no matter what.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
I have one co-worker who always have to say to us especially that we are new to the team
Review from Customer Support Dept
Better customer focus and accountability; we could work better by more selflessness.
Review from Customer Support Dept
I believe there just needs to be longer training time when acquiring new employees and that there should be more resources available to better understand other departments that we commonly interact with.
Review from Customer Support Dept
What we need is to be able to move away from the silos that are positioned around each department. There is no communication between departments, and information is being lost and miscommunicated.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
There's a vibrant culture of collaboration and continuous learning. There's a strong emphasis on personal growth and development, with ample resources and support available for skill-building and career advancement. The inclusive atmosphere promotes diversity and respect, making everyone feel valued
Review from Customer Support Dept
Music, Free coffee, I hope we could have more spaces to rest in the same floor as to where we are station at. We are located in 10th floor.
Review from Customer Support Dept
Open communication, effective leadership, and collaboration between teams
Review from Customer Support Dept
A culture of trust, integrity, and transparency
Review from Customer Support Dept
We have a strong focus on inclusivity and really care about pride and DEIB. This creates a culture in which people can be who they are.
Review from Customer Support Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
Seeing individuals achieve their goals or gain new insights through our interactions is truly rewarding.
Review from Customer Support Dept
I can use my phone during vacant hours and there's music, I hope we could have a rest station in the same floor as to where we are station at
Review from Customer Support Dept
growth opportunities, collaboration, and having the best team
Review from Customer Support Dept
A fun and positive work environment
Review from Customer Support Dept
Having amazing colleagues and a product that makes the world a better place!
Review from Customer Support Dept
What's going wrong and how can it be improved?
The biggest issue I hear from customers is the decline of competent and knowledgeable staff. The biggest issue I see from my department is lack of growth and opportunities to advance.
Review from Customer Support Dept
My team keeps being given more and more roles that are not what I applied for and am given no choice and little to no warning. Many new hires are not given enough training so I spend a fair time correcting mistakes and appologizing.
Review from Customer Support Dept
Short on agents even though we are told we are at "head count" when really we need more agents trained in all departments as everyone is short on agents.
Review from Customer Support Dept
the pace has picked up dramatically and some things can be streamlined
Review from Customer Support Dept
My job is a job for a profit-driven company, as are most people's job. This is not fulfilling to me.
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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