Newfold Digital Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
Happy that I am part of this company specially with the team I a working with right now.
Review from Customer Support Dept
Very satisfied with the work environment as well as the team.
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
Our leadership asset is how they handle agent regarding to teamwork.
Review from Customer Support Dept
they communicate and provides best assistance
Review from Customer Support Dept
They know how to listen and understand.
Review from Customer Support Dept
The transparency and the assistance that they are providing to their employees.
Review from Customer Support Dept
The character they've shown to us and the guidance they have given us to us individually
Review from Customer Support Dept
What does the leadership team need to get better at?
Stop outsourcing all the Amercian jobs to other countries.
Review from Customer Support Dept
nothing at the moment. leadership point of view versus rank and file employee pov are different
Review from Customer Support Dept
Offering adequate pay, understanding the role better, and not paying me the same as people off the street.
Review from Customer Support Dept
What is the best part about your compensation package?
Our compensation package is Attainable
Review from Customer Support Dept
though it's hard to achieve the goal but still our leaders are helping us out overcome shortcomings
Review from Customer Support Dept
Incentives we received for the whole month's hardwork.
Review from Customer Support Dept
The incentives that they are giving.
Review from Customer Support Dept
the KPI bonus every end of the month
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
given the fact that we handle a lot of scopes we should be given at least complexity allowance
Review from Customer Support Dept
There is not a substitute for fair compensation.
Review from Customer Support Dept
I do too much work and my manager acts like he knows or does everything
Review from Customer Support Dept
i would feel more valued with compensation that better reflects my responsibilities, workload, and contributions. Regular salary reviews and recognition for added responsibilities would also help.
Review from Customer Support Dept
I feel there is an opportunity for our compensation to better reflect the scope and level of work we perform. Our responsibilities are often comparable to those of Team Leads or Assistant Team Leads, and greater alignment in compensation with the level of responsibility and contribution we provide w
Review from Customer Support Dept
What are some of the best things about your team?
If you need any questions, they always have time to help.
Review from Customer Support Dept
fun and exciting to be with
Review from Customer Support Dept
Very open and friendly. Comfortable being with them inside and outside work.
Review from Customer Support Dept
The positivity and encouragement that they are giving whenever I encounter a hard case.
Review from Customer Support Dept
They've been good to me and the companionship is what holds the person together
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
We are working remotely so not much really aside from the occasional chats
Review from Customer Support Dept
I have one co-worker who always have to say to us especially that we are new to the team
Review from Customer Support Dept
Better customer focus and accountability; we could work better by more selflessness.
Review from Customer Support Dept
I believe there just needs to be longer training time when acquiring new employees and that there should be more resources available to better understand other departments that we commonly interact with.
Review from Customer Support Dept
What we need is to be able to move away from the silos that are positioned around each department. There is no communication between departments, and information is being lost and miscommunicated.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
the most positive about the culture and environment at the company is that they have sports and healthy environment.
Review from Customer Support Dept
if you have problems with the calls our leaders are there to always help
Review from Customer Support Dept
Interactions with the team led by team leads.
Review from Customer Support Dept
The teamwork that the team provides whenever there's a team member who is encountering a difficult case.
Review from Customer Support Dept
The best culture I can think of is the practice we have in our department and discipline our leaders have imparted to us
Review from Customer Support Dept
What needs to change to make the company culture better?
better pay and allowances and good compensation
Review from Customer Support Dept
What did you like most about the interview process?
There aren't any Interviews reviews of Newfold Digital yet.
Be the first to contribute a review.
What would you improve about your company's interview process?
There aren't any Interviews reviews of Newfold Digital yet.
Be the first to contribute a review.
What makes you most happy at work?
About the work experience when helping the customer build their website.
Review from Customer Support Dept
co-workers and leaders always helped us
Review from Customer Support Dept
Just balance of life. At least get to have time from family problems.
Review from Customer Support Dept
Getting the chance to help customers with their concerns.
Review from Customer Support Dept
The work, people, environment and etc
Review from Customer Support Dept
What's going wrong and how can it be improved?
Nothing's wrong - we're all doing our best
Review from Customer Support Dept
The biggest issue I hear from customers is the decline of competent and knowledgeable staff. The biggest issue I see from my department is lack of growth and opportunities to advance.
Review from Customer Support Dept
My team keeps being given more and more roles that are not what I applied for and am given no choice and little to no warning. Many new hires are not given enough training so I spend a fair time correcting mistakes and appologizing.
Review from Customer Support Dept
Short on agents even though we are told we are at "head count" when really we need more agents trained in all departments as everyone is short on agents.
Review from Customer Support Dept
the pace has picked up dramatically and some things can be streamlined
Review from Customer Support Dept
What do you like best about your company?
There aren't any Outlook reviews of Newfold Digital yet.
Be the first to contribute a review.
What would you most like to see improved at your company?
There aren't any Outlook reviews of Newfold Digital yet.
Be the first to contribute a review.