At Nordstrom, our goal is to provide outstanding service every day, one customer at a time."" Further focus is provided to Nordstrom employees at all levels with this Nordstrom goal, which is also a management mission. ""We work hard to make decisions in the best interest of our customers and those serving them."" read more
Customer Service -- I am furious. Nordstrom had a reputation for the best customer service. My recent experiences have been the WORST customer service. I call with a concern, and a few hours later (next day) I get an automated note saying my refund is not approved. I didn't even ask for a refund
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