At Nordstrom, our goal is to provide outstanding service every day, one customer at a time."" Further focus is provided to Nordstrom employees at all levels with this Nordstrom goal, which is also a management mission. ""We work hard to make decisions in the best interest of our customers and those serving them."" read more
The customer is always right. I bought a pair of shoes in the early 90s that were too small. I wore them and tried to make them work and they just didn't. I took them back 10 years later and even tho the shoe was discontinued, I was given credit for the full purchase price toward a new pair of shoes
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