Olive Garden Italian Restaurants CS Rep Employee Reviews
Briefly describe your overall experience at your company
I love the staff and management it's a great environment I'd give it a 9-10
Review from Customer Support Dept
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i mean its been a 50/50 , but there is a lot of room for improvement
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What do you like best about the leadership team?
They are very supportive and hel
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very good service boss very good
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They're relatively laid back and honestly as long as things are running as they should they don't really do much.
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They are quick to work with you regarding personal and professional matters.
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They take the time to care.
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What does the leadership team need to get better at?
Organization! Teams, hours, and skill set
Review from Customer Support Dept
it needs to get better at having an employee/ manager relationship without being friends and having a favoritism cycle going on. they need to learn like an actual team and not be creating drama. they need to learn how to be professional
Review from Customer Support Dept
Learn to value your employees
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Nothing they run the servers to the point I am now disabled do to heavy lifting poor leadership
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Managers need to work together
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What is the best part about your compensation package?
that as a server I actually am given benefits
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dental vision medical alot of good benefits
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401k. Health insurance. Vacation pay
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I like our benefits package. We are offered affordable health insurance and offered a lot of options for investments and discounts.
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The amount of benefits offered to us, even though most of us are part-time, is unlike any other restaurant I've ever seen or heard of.
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Why do you feel undervalued and what would make you feel better about your compensation?
I feel undervalued because nobody cares about what I believe should be done or gone about
Review from Customer Support Dept
It's treated as a fast food job even though it requires a bit more social interaction/work than such a job.
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i honestly just want to be treated like the good employee that i am, and not feel like im being attacked and i dont want to get robbed of my working hours because they have their friends working instead
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Anything above minimum wage would be nice
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We barely see a check...living off tips. No benefits
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What are some of the best things about your team?
We are a close tight knit unit
Review from Customer Support Dept
diversity helpful very nice supportive
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Most of the people you work with will become your friends. You deal with the same issues, same problem guests, and same managers.
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With the exception of a few it really is a team effort which makes the work day run smoothly.
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The employees work well together and are like family
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What do your coworkers need to improve and how could you work together better?
To be less immature and just get the job done
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if they had communication and stopped gossiping
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Teamwork was always an issue
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Be a team instead of individuals
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What is most positive about the culture and environment at your company?
The customers! Most of them are happy to be seen and spoke to
Review from Customer Support Dept
the general manager is super supportive, seems like he actually cares
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Everyone is helpful and knowledgeable
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very multicultural alot of different backgrounds you see and get to understand
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As long as the managers aren't intruding, the work is genuinely enjoyable and a lot of fun.
Review from Customer Support Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
It was very simple and down to the point
Review from Customer Support Dept
I liked that they don't hire everyone.. and they did in fact choose me
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Easy laid back and not nerve racking
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You are asked to do a mock serving table.
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It didn't feel like an interrogation but rather they were genuinely interested in how I could make a great fit for their team.
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What would you improve about your company's interview process?
be honest about their needs and not have you guessing if you are actually going to get the job and not to waste your time by telling you to keep coming back and then they giving you a hard no
Review from Customer Support Dept
Have manager's that are actually manager's and not only worried if they will get a bonus
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What makes you most happy at work?
when I make great money
Review from Customer Support Dept
Assisting the customers and working with my work family
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being able to help guests
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Getting a busy day and leaving with good tips.
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My coworkers are the best
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What's going wrong and how can it be improved?
Better workplace!! It’s exhausting to be around negative
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they just need to be professionals and not act like hey are still in high school
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The type of work I do can be hard on me physically considering my medical issues.
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Hours and managers need to be consistant
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What do you like best about your company?
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What would you most like to see improved at your company?
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