Paycom Operations Department Employee Reviews
Briefly describe your overall experience at your company
Review from Operations Dept · Posted 11 days ago
Review from Operations Dept · Posted 11 days ago
Review from Operations Dept · Posted 25 days ago
What do you like best about the leadership team?
I feel like we can talk to them whenever we need to.
Review from Operations Dept · Posted 11 days ago
I think the part that I enjoy the most from my management team is their level of connection they have with me. I don't feel a level of disconnect with I discuss issues with them and they always allow me to provide feedback and stay close to the work to ensure we are successful as a department.
Review from Operations Dept · Posted 11 days ago
My leadership team proactively informs me if my metrics are trending in the wrong direction so that I can start correcting them earlier which is very helpful for me! I rather know now than at the last minute.
Review from Operations Dept · Posted 11 days ago
They are development focused, diverse and adaptive
Review from Operations Dept · Posted 25 days ago
This is a tough question as my direct leadership has been very welcoming and helpful, but they have also been absent. My TL and supervisor have both had very difficult things come up in their personal lives and so when they have been here they have been great but its been a little hit and miss.
Review from Operations Dept
What does the leadership team need to get better at?
Communication has always been an issue. Once an entire job site department was laid off and there were still no answers to comfort or retain others, I think a lot of people lost trust in current leadership.
Review from Operations Dept
Valuing the work that operations employees do, it has been over a year of cuts of perks and benefits with only an increased workload to show for it. It is extremely difficult to be motivated for a workplace that continuously asks for more while offering less.
Review from Operations Dept
If there could be any kind of structure in place or boxes that need to be checked before big moves that completely change people's lives. I know this can be what's best for the company, but what about the employee's day to day lives that depend on leaderships knowledge.
Review from Operations Dept
Alignment of KPIs and how we measure success. Partnering with counterparts in Dev/QA can be a huge challenge. Ops is held accountable to strict deadlines and customer delivery whereas it seems Dev/QA can move dates constantly and not put the customer first. Concerned how their success is measured.
Review from Operations Dept
What is the best part about your compensation package?
We were getting stocks that vest, when that happens there's a large amounts we are able to cash out. Very helpful.
Review from Operations Dept · Posted 11 days ago
The insurance has been a blessing for me and my family. Having a young son who has autism, our insurance has allowed us to receive assistance through ABA therapy with little cost to us and we have seen him thrive because of it. I am very thankful to Paycom for this.
Review from Operations Dept · Posted 11 days ago
The benefits are amazing and are a big reason I chose to work here.
Review from Operations Dept
My favorite thing would have to be the $4 lunches; it has saved me from having to bring lunch every day and has also sometimes helped me dinner too!
Review from Operations Dept
Between the competitive base, strong 401k match, excellent health benefits, and equity participation, it feels like they're invested in my long-term financial health, not just my monthly paycheck. It provides real stability.
Review from Operations Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Pay does not match the increased workload. Salary and Bonus Adjustments can make employees feel better.
Review from Operations Dept · Posted 25 days ago
When the level up process got frozen, I stayed at a level two pay rate, doing the same amount and quality of work a senior was doing. In addition, I have been required to learn multiple more duties and increase my workload with only 2 small annual raises for the past two years. I would like a raise.
Review from Operations Dept
With the recent firing of QA and product analysts my department has taken on additional responsibilities that were previously their duties. This has increased our workload and responsibilities without any sort of compensation adjustment to match the increase in duties and expectations.
Review from Operations Dept
Compensation should be evaluated more regularly to keep up with industry standards. For people who have been here several years, we can be locked into merit increases each year with newer hires making more money than us because our own compensation hasn't been revisited.
Review from Operations Dept
The cost of living is high. You need to pay employees based on that. Also it's Christmas no bonus but higher ups coming in to work sites talking about the profits that the company made. but not sharing with the employees that help you make the profits. It very disheartening.
Review from Operations Dept
What are some of the best things about your team?
We understand each other, we are always willing to help each other
Review from Operations Dept · Posted 11 days ago
Our level of connection and care to work together. We treat each other with respect and like neighbors, caring to ensure we have a great dynamic to see a flourishing growth and success.
Review from Operations Dept · Posted 11 days ago
My team is very close and always willing to help each other, no questions asked. It is very rare to find a group of people who work well together to accomplish goals together as a team.
Review from Operations Dept · Posted 11 days ago
The collaborative support and knowledge-sharing
Review from Operations Dept · Posted 25 days ago
My team has been very easy to come to for questions. They helped me go above and beyond the goals I set for myself.
Review from Operations Dept
What do your coworkers need to improve and how could you work together better?
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What is most positive about the culture and environment at your company?
There are opportunities to get involved
Review from Operations Dept · Posted 11 days ago
I think that we can have fun while putting our best foot forward and see success. I think that everyone feels stress and a little gif usage in messages and just making others feel welcome has greatly helped build positive relationships across Tax and Service side.
Review from Operations Dept · Posted 11 days ago
Regular employee recognition and a focus on employee well-being (mental/physical health) as well as the continuous learning culture.
Review from Operations Dept · Posted 25 days ago
I created a group here at Paycom to really get like minded people together. The company is huge but with that means there are many people who have the same interests as others and we just need to be able to reach each other. Everyone at Paycom is very open to any differences people may have.
Review from Operations Dept
The culture at Paycom is amazing! Teams brings the company together with chats for common interests and activities.
Review from Operations Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
I did more personal assessments on the PC.
Review from Operations Dept
The interview process was challenging and I love a good challenge!
Review from Operations Dept
It is open conversation and the team is personable.
Review from Operations Dept
The recruiters were willing to listen so that they could find a department I'd excel in
Review from Operations Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
when there is enough people to handle the work load
Review from Operations Dept · Posted 11 days ago
Seeing others succeed and celebrating the little things. I think when I see others joy with their wins it brings me joy knowing that I was able to support and assist in that.
Review from Operations Dept · Posted 11 days ago
The feeling that my work has a positive impact on the success of the company. And also, the positive relationships that I get to build.
Review from Operations Dept · Posted 25 days ago
Accomplishing the job I was given. Completing requests for client's and easing their minds when it comes to Tax reporting.
Review from Operations Dept
Being able to see the impact that I make on clients.
Review from Operations Dept
What's going wrong and how can it be improved?
I am concerned I am going to randomly get fired without notice and there is nothing I can do about it.
Review from Operations Dept
There's a lack of attempting to retain institutional knowledge, whether it be through retaining employees who have the knowledge, or recording that knowledge in confluence. This makes it difficult for others to research or take over responsibilities when someone leaves.
Review from Operations Dept
There needs to be more communication and training on all matters. I see that not everything is just a "learning experience" When you don't have anyone to show you what you are learning. That is just being thrown in the water and hoping you can swim.
Review from Operations Dept
The company feels directionless at the moment - choosing to implement band-aid solutions rather than determining the root cause. I'm hoping moving into 2024 the focus will be on improving current state rather than continual innovation.
Review from Operations Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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