Peloton NPS & Customer Reviews | Comparably
Peloton is
Ranked
#2
in
Global Top 100 Brands
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Peloton is ranked #1 in Top Brands for Millennials

Awards & Recognition

  • Top Brands for Millenials 2021
  • Top 100 Brands 2021

About Peloton's Brand

Peloton is at the forefront of connected fitness, with a powerful and thriving community with Members across the US, UK, Canada, Germany, and Australia. Peloton brings together the best equipment, software, content, and instructors to make fitness accessible, effective, and convenient for everyone, while fostering the social connections that keep our Members motivated and moving towards their goals. Through its immersive fitness ecosystem, Peloton is transforming the way people work out with a vast library of live and on-demand studio classes available to take wherever and however our Members choose to move—through Peloton Bike, Bike+, Tread, Row, Guide, and App, and on any iOS and Android device and select smart TVs. Style-forward and body-inclusive, Peloton Apparel is designed to move with you towards all your goals. And with Peloton Corporate Wellness or Peloton Commercial, organizations and enterprises can also access the Peloton platform—bringing the power of interactive fitness Peloton’s brand is ranked #2 in the list of Global Top 100 Brands, a carefully curated list of recognized brands as rated by customers of Peloton. When compared to other organizations within the Health and Wellness industry, Peloton is ranked #1. Among its major competitors, Peloton is ranked in 1st place for NPS while iFIT is 2nd. Overall, Peloton has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $29.55B

Brand at a Glance

82%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4/5
Customer Service

Peloton CMO

Peloton Ranking

Peloton NPS

Peloton's Net Promoter Score (NPS) is a 31 with 61% Promoters, 9% Passives, and 30% Detractors. Net Promoter Score tracks whether Peloton's customers would recommend using the product based on a scale of -100 to 100.

Peloton Overall NPS

31
NPS
61%Promoters
9%Passives
30%Detractors
Peloton Overall NPS

Peloton NPS Trend

-100
-50
0
50
100
Apr 2025
31
Apr 202531
May 2025
31
May 202531
Jun 2025
31
Jun 202531
Aug 2025
31
Aug 202531
Sep 2025
31
Sep 202531
Oct 2025
31
Oct 202531
Nov 2025
31
Nov 202531
Jan 2026
31
Jan 202631
Feb 2026
31
Feb 202631
Mar 2026
31
Mar 202631
Apr 2026
31
Apr 202631
May 2026
31
May 202631

How Other Brands Compare

Peloton is ranked first for NPS among its competitors. iFIT comes in second. Among those competitors, it is the most valued company.

Peloton's Logo
Peloton
iFIT's Logo
iFIT
Global Ranking#2#316
NPS3128
Social Sentiment Calculated by analyzing social media and other online mentionsNeutral-
Valuation Updated every 24 hours for public companies$29.55B-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Peloton NPS by Gender

Female customers rated Peloton's NPS 2 points higher than Male customers.

Male

61

Peloton's NPS was rated 61 by Male customers on Comparably.

78%
Promoters
5%
Passives
17%
Detractors

Female

63

Peloton's NPS was rated 63 by Female customers on Comparably.

79%
Promoters
5%
Passives
16%
Detractors

Peloton NPS by Ethnicity

Peloton's NPS was rated the highest by Caucasian customers, and the lowest by Native American customers.

-100
-50
0
50
100
Caucasian
57
Caucasian57
Hispanic or Latino
49
Hispanic or Latino49
African American/Black
28
African American/Black28
Asian or Pacific Islander
38
Asian or Pacific Islander38
Native American
11
Native American11
Other
37
Other37

Peloton NPS by Age

Peloton's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.

0
20
40
60
80
100
Promoters
67%
Passives
4%
Detractors
29%
18-2567%4%29%
Promoters
68%
Passives
4%
Detractors
28%
26-3068%4%28%
Promoters
79%
Passives
8%
Detractors
13%
31-3579%8%13%
Promoters
83%
Passives
7%
Detractors
10%
36-4083%7%10%
Promoters
86%
Passives
5%
Detractors
9%
41-4586%5%9%
Promoters
88%
Passives
6%
Detractors
6%
46-5088%6%6%
Promoters
89%
Passives
0%
Detractors
11%
51-5589%0%11%
Promoters
89%
Passives
0%
Detractors
11%
56-6089%0%11%
Promoters
57%
Passives
0%
Detractors
43%
61-6557%0%43%
Promoters
43%
Passives
7%
Detractors
50%
66+43%7%50%

Peloton NPS by Usage

Peloton's NPS was rated the highest by customers who have used Peloton's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

-100
-50
0
50
100
Less than 1 Year
62
Less than 1 Year62
1 to 2 Years
60
1 to 2 Years60
2 to 5 Years
79
2 to 5 Years79
5 to 10 Years
40
5 to 10 Years40
Over 10 Years
-28
Over 10 Years-28

Peloton NPS vs. Competitors

Compared to its competitors, Peloton's NPS is rated right above iFIT.

COMPANYNPS Score
Peloton
31
iFIT
28

Peloton NPS vs Companies in Health and Wellness

In the Health and Wellness industry, Peloton's NPS is rated right above Johnson & Johnson, and is preceded by Colgate Palmolive.

Peloton Customer Reviews

Out of the 16 Peloton customer reviews 14 were positive and 2 were constructive. Peloton customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

What can this brand most improve?
just get better and they are kinda cute
What do you value most about this brand?
What do you value most about this brand?
What do you value most about this brand?
Excellent product & services - hugely inspirational!
What do you value most about this brand?
It is really really fun
What do you value most about this brand?
the clothes which are very comfy

Peloton Customer Loyalty

82%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

82% of Peloton users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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82
82%
18
18%
Peloton Customer Loyalty

Peloton Customer Loyalty Score by Gender

Female customers rated Peloton's Customer Loyalty score 5% higher than Male customers.

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Male
85%
Yes
Female
90%
Yes

Peloton Customer Loyalty Score by Ethnicity

Peloton's Customer Loyalty score was rated the highest by Other customers, and the lowest by African American/Black customers.

% who answered "Yes"

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84
out of 100
Caucasian
85
out of 100
Hispanic or Latino
70
out of 100
African American/Black
76
out of 100
Asian or Pacific Islander
89
out of 100
Native American
90
out of 100
Other

Peloton Customer Loyalty Score by Age

Peloton's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.

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0
20%
40%
60%
80%
100%
18-25
74%
18-2574%
26-30
85%
26-3085%
31-35
84%
31-3584%
36-40
92%
36-4092%
41-45
91%
41-4591%
46-50
92%
46-5092%
51-55
97%
51-5597%
56-60
100%
56-60100%
61-65
100%
61-65100%
66+
68%
66+68%

Peloton Customer Loyalty Score by Usage

Peloton's Customer Loyalty score was rated the highest by customers who have used Peloton's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
86%
1 to 2 Years
89%
2 to 5 Years
94%
5 to 10 Years
80%
Over 10 Years
70%

Peloton Customer Loyalty Score by Industry

Peloton's Customer Loyalty score was rated the highest by Banking and Financial Services industry customers, and the lowest by Accounting industry customers.

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Tech
79%
Accounting
53%
Aerospace and Aviation
70%
Fashion and Beauty
100%
Architecture and Planning
70%
Arts and Entertainment
81%
Banking and Financial Services
100%
Biotech and Pharmaceuticals
100%
Business and Consumer Services
100%
Business Supplies and Equipment
100%
Construction
100%
Consulting
87%
Consumer Goods
100%
Education
89%
Government and Public Policy
100%
Healthcare, Hospitals and Medicine
100%
Hospitality
100%
Legal
100%
Manufacturing and Machinery
100%
Marketing, Advertising and Research
94%
Media and Entertainment
100%
Non-Profit
100%
Professional Services
100%
Retail
100%

Peloton Customer Loyalty vs. Competitors

Compared to its competitors, Peloton's Customer Loyalty score is rated right above iFIT.

COMPANYCustomer Loyalty Score
Peloton82%
iFIT80%

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iFIT's Logo

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Customer Loyalty for Other Health and Wellness Brands

In the Health and Wellness industry, Peloton's Customer Loyalty score is rated right above Headspace, and is preceded by Colgate Palmolive.

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Peloton's Logo
VS
Colgate Palmolive's Logo
Headspace's Logo
CVS Health's Logo
Johnson & Johnson's Logo
Glossier's Logo
Philips' Logo
WW (formally Weight Watchers) Logo

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Peloton Product Quality

4/5

Peloton has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.

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Peloton Product Information

Peloton’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Business Supplies and Equipment industry rated Peloton's product the highest.

Website
http://www.onepeloton.com
Company Size
1,001-5,000 Employees

Industry

Tech
Content
Hardware and Devices
Mobile App

Quick Insights into Peloton Product Quality

Peloton's Product Quality score was rated highest by customers from the Business Supplies and Equipment industry, and rated lowest by customers who have used Peloton's products/services for Over 10 Years.

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Ranked Peloton Product Quality the Highest

Business Supplies and Equipment
5
56-60
4.9
2 to 5 Years
4.7

Ranked Peloton Product Quality the Lowest

Aerospace and Aviation
2.9
66+
2.5
Over 10 Years
2.5

Peloton Product Quality Score by Gender

Female customers rated Peloton's Product Quality score 0.1 stars higher than Male customers.

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Male

4.3/5

Female

4.4/5

Peloton Product Quality Score by Ethnicity

Peloton's Product Quality score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.

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0
1
2
3
4
5
Caucasian
4.3
Caucasian4.3
Hispanic or Latino
4.1
Hispanic or Latino4.1
African American/Black
3.2
African American/Black3.2
Asian or Pacific Islander
3.8
Asian or Pacific Islander3.8
Native American
3.7
Native American3.7
Other
4.2
Other4.2

Peloton Product Quality Score by Age

Peloton's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.

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0
1
2
3
4
5
18-25
4
18-254
26-30
4.2
26-304.2
31-35
4.4
31-354.4
36-40
4.5
36-404.5
41-45
4.7
41-454.7
46-50
4.6
46-504.6
51-55
4.5
51-554.5
56-60
4.9
56-604.9
61-65
3.7
61-653.7
66+
2.5
66+2.5

Peloton Product Quality Score by Usage

Peloton's Product Quality score was rated the highest by customers who have used Peloton's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
4.4
1 to 2 Years
4.4
2 to 5 Years
4.7
5 to 10 Years
4.1
Over 10 Years
2.5

Peloton Product Quality Score by Industry

Peloton's Product Quality score was rated the highest by Business Supplies and Equipment industry customers, and the lowest by Aerospace and Aviation industry customers.

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Tech
4.2
Accounting
3.4
Aerospace and Aviation
2.9
Fashion and Beauty
3.8
Architecture and Planning
4.3
Arts and Entertainment
4.1
Banking and Financial Services
4.9
Biotech and Pharmaceuticals
4.6
Business and Consumer Services
4.8
Business Supplies and Equipment
5
Construction
5
Consulting
4.8
Consumer Goods
5
Education
4.4
Government and Public Policy
4.5
Healthcare, Hospitals and Medicine
4.3
Hospitality
4.8
Legal
5
Manufacturing and Machinery
5
Marketing, Advertising and Research
4.6
Media and Entertainment
5
Non-Profit
5
Professional Services
5
Retail
5

Peloton Product Quality vs. Competitors

Compared to its competitors, Peloton's Product Quality score is rated right above iFIT.

COMPANYProduct Quality Score
Peloton4/5
iFIT3.4/5

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iFIT's Logo

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Product Quality for Other Health and Wellness Brands

In the Health and Wellness industry, Peloton's Product Quality score is rated right above Johnson & Johnson, and is preceded by Colgate Palmolive.

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Peloton's Logo
VS
Headspace's Logo
Glossier's Logo
Colgate Palmolive's Logo
Johnson & Johnson's Logo
Philips' Logo
CVS Health's Logo
WW (formally Weight Watchers) Logo

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Peloton Pricing

Peloton ROI & Value For Money

4/5

Peloton has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.

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Peloton Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Business Supplies and Equipment industry. The users from the Aerospace and Aviation industry think that they had the lowest ROI from Peloton.

Quick Insights into Peloton ROI

Peloton's ROI score was rated highest by customers from the Business Supplies and Equipment industry, and rated lowest by customers who have used Peloton's products/services for Over 10 Years.

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Ranked Peloton ROI the Highest

Business Supplies and Equipment
5
56-60
4.7
2 to 5 Years
4.5

Ranked Peloton ROI the Lowest

Native American
2.5
66+
2.3
Over 10 Years
2.1

Peloton ROI Score by Gender

Female customers rated Peloton's ROI score 0.2 stars higher than Male customers.

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Male

4.1/5

Female

4.3/5

Peloton ROI Score by Ethnicity

Peloton's ROI score was rated the highest by Caucasian customers, and the lowest by Native American customers.

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0
1
2
3
4
5
Caucasian
4.1
Caucasian4.1
Hispanic or Latino
4.1
Hispanic or Latino4.1
African American/Black
3.4
African American/Black3.4
Asian or Pacific Islander
3.7
Asian or Pacific Islander3.7
Native American
2.5
Native American2.5
Other
3.9
Other3.9

Peloton ROI Score by Age

Peloton's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.

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0
1
2
3
4
5
18-25
3.8
18-253.8
26-30
4
26-304
31-35
4.2
31-354.2
36-40
4.3
36-404.3
41-45
4.5
41-454.5
46-50
4.4
46-504.4
51-55
4.4
51-554.4
56-60
4.7
56-604.7
61-65
3.7
61-653.7
66+
2.3
66+2.3

Peloton ROI Score by Usage

Peloton's ROI score was rated the highest by customers who have used Peloton's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
4.3
1 to 2 Years
4.2
2 to 5 Years
4.5
5 to 10 Years
3.3
Over 10 Years
2.1

Peloton ROI Score by Industry

Peloton's ROI score was rated the highest by Business Supplies and Equipment industry customers, and the lowest by Aerospace and Aviation industry customers.

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Tech
4
Accounting
2.9
Aerospace and Aviation
2.7
Fashion and Beauty
4.1
Architecture and Planning
3.5
Arts and Entertainment
4.1
Banking and Financial Services
4.8
Biotech and Pharmaceuticals
4.8
Business and Consumer Services
4.6
Business Supplies and Equipment
5
Construction
5
Consulting
4.3
Consumer Goods
4.7
Education
3.7
Government and Public Policy
4.5
Healthcare, Hospitals and Medicine
4.5
Hospitality
4.1
Legal
4.6
Manufacturing and Machinery
4.9
Marketing, Advertising and Research
4.5
Media and Entertainment
4.9
Non-Profit
4.9
Professional Services
5
Retail
4.8

Peloton Pricing vs. Competitors

Compared to its competitors, Peloton's ROI score is rated right above iFIT.

COMPANYPricing Score
Peloton4/5
iFIT3.5/5

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iFIT's Logo

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ROI for Other Health and Wellness Brands

In the Health and Wellness industry, Peloton's ROI score is rated right above Colgate Palmolive.

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Peloton's Logo
VS
Colgate Palmolive's Logo
Headspace's Logo
Glossier's Logo
Johnson & Johnson's Logo
Philips' Logo
CVS Health's Logo
WW (formally Weight Watchers) Logo

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Peloton Customer Satisfaction (CSAT)

Peloton Customer Satisfaction (CSAT) Score

64 / 100

Peloton has an overall Customer Satisfaction score of 64 rated by its users and customers.

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Very Satisfied46%
Satisfied18%
Neither Satisfied nor Dissatisfied12%
Dissatisfied5%
Very Dissatisfied19%
Very Satisfied
46%
Satisfied
18%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
5%
Very Dissatisfied
19%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Peloton Customer Satisfaction

Peloton's Customer Satisfaction score was rated highest by customers ages 56-60, and rated lowest by customers ages 66+.

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Ranked Peloton Customer Satisfaction the Highest

56-60
100%
Banking and Financial Services
100%
1 to 2 Years
83%

Ranked Peloton Customer Satisfaction the Lowest

Aerospace and Aviation
33%
African American/Black
31%
66+
0%

Peloton Customer Satisfaction Score by Gender

Male customers rated Peloton's Customer Satisfaction score 5 points higher than Female customers.

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76 / 100
Male
Very Satisfied
63%
Satisfied
13%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
1%
Very Dissatisfied
16%
71 / 100
Female
Very Satisfied
58%
Satisfied
13%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
4%
Very Dissatisfied
19%

Peloton Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Peloton's Customer Satisfaction (CSAT) score was rated 78% according to Caucasian users and customers.

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78 / 100
Very Satisfied67%
Satisfied11%
Neither Satisfied nor Dissatisfied6%
Dissatisfied1%
Very Dissatisfied15%
Very Satisfied
67%
Satisfied
11%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
1%
Very Dissatisfied
15%

CSAT according to Hispanic or Latino

Peloton's Customer Satisfaction (CSAT) score was rated 83% according to Hispanic or Latino users and customers.

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83 / 100
Very Satisfied50%
Satisfied33%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied17%
Very Satisfied
50%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
17%

CSAT according to African American/Black

Peloton's Customer Satisfaction (CSAT) score was rated 31% according to African American/Black users and customers.

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31 / 100
Very Satisfied16%
Satisfied15%
Neither Satisfied nor Dissatisfied15%
Dissatisfied8%
Very Dissatisfied46%
Very Satisfied
16%
Satisfied
15%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
8%
Very Dissatisfied
46%

CSAT according to Asian or Pacific Islander

Peloton's Customer Satisfaction (CSAT) score was rated 77% according to Asian or Pacific Islander users and customers.

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77 / 100
Very Satisfied73%
Satisfied4%
Neither Satisfied nor Dissatisfied4%
Dissatisfied0%
Very Dissatisfied19%
Very Satisfied
73%
Satisfied
4%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
0%
Very Dissatisfied
19%

CSAT according to Native American

Peloton's Customer Satisfaction (CSAT) score was rated 50% according to Native American users and customers.

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50 / 100
Very Satisfied33%
Satisfied17%
Neither Satisfied nor Dissatisfied0%
Dissatisfied17%
Very Dissatisfied33%
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
33%

CSAT according to Other

Peloton's Customer Satisfaction (CSAT) score was rated 77% according to Other users and customers.

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77 / 100
Very Satisfied59%
Satisfied18%
Neither Satisfied nor Dissatisfied9%
Dissatisfied0%
Very Dissatisfied14%
Very Satisfied
59%
Satisfied
18%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
0%
Very Dissatisfied
14%

Peloton Customer Satisfaction Score by Age

Peloton's Customer Satisfaction score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.

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0
20
40
60
80
100
18-25 CSAT Score
74%
Very Satisfied
61%
Satisfied
13%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
16%
18-2574%
26-30 CSAT Score
53%
Very Satisfied
48%
Satisfied
5%
Neither Satisfied nor Dissatisfied
21%
Dissatisfied
0%
Very Dissatisfied
26%
26-3053%
31-35 CSAT Score
80%
Very Satisfied
75%
Satisfied
5%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
5%
Very Dissatisfied
15%
31-3580%
36-40 CSAT Score
85%
Very Satisfied
70%
Satisfied
15%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
15%
36-4085%
41-45 CSAT Score
82%
Very Satisfied
46%
Satisfied
36%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
18%
41-4582%
46-50 CSAT Score
88%
Very Satisfied
65%
Satisfied
23%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
12%
46-5088%
51-55 CSAT Score
70%
Very Satisfied
70%
Satisfied
0%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
10%
Very Dissatisfied
10%
51-5570%
56-60 CSAT Score
100%
Very Satisfied
83%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
56-60100%
66+ CSAT Score
0%
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
12%
Very Dissatisfied
75%
66+0%

Peloton Customer Satisfaction Score by Usage

Peloton's Customer Satisfaction score was rated the highest by customers who have used Peloton's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
71
1 to 2 Years
83
2 to 5 Years
75
5 to 10 Years
64
Over 10 Years
38

Peloton Customer Satisfaction Score by Industry

Peloton's Customer Satisfaction score was rated the highest by Banking and Financial Services industry customers, and the lowest by Aerospace and Aviation industry customers.

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Tech
70
Accounting
64
Aerospace and Aviation
33
Arts and Entertainment
49
Banking and Financial Services
100
Healthcare, Hospitals and Medicine
100
Marketing, Advertising and Research
86
Non-Profit
100
Retail
100

Peloton Customer Satisfaction vs. Competitors

Compared to its competitors, Peloton's Customer Satisfaction score is rated right below iFIT.

COMPANYCustomer Satisfaction (CSAT) Score
iFIT78%
Peloton64%

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Peloton's Logo
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iFIT's Logo

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Customer Satisfaction for Other Health and Wellness Brands

In the Health and Wellness industry, Peloton's Customer Satisfaction score is rated right above WW (formally Weight Watchers), and is preceded by CVS Health.

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Peloton's Logo
VS
Headspace's Logo
Colgate Palmolive's Logo
Glossier's Logo
Johnson & Johnson's Logo
Philips' Logo
CVS Health's Logo
WW (formally Weight Watchers) Logo

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Peloton Customer Service

4/5

Peloton has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.

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About Peloton's Customer Service

Address

411 9th Ave, New York City, NY 10001


Website

http://www.onepeloton.com

Quick Insights into Peloton Customer Service

Peloton's Customer Service score was rated highest by customers from the Business Supplies and Equipment industry, and rated lowest by customers ages 66+.

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Ranked Peloton Customer Service the Highest

Business Supplies and Equipment
5
56-60
4.6
Hispanic or Latino
4.5

Ranked Peloton Customer Service the Lowest

Aerospace and Aviation
2.8
Over 10 Years
2.4
66+
2.3

Peloton Customer Service Score by Gender

Peloton's Customer Service score was rated 4.2 by both Female and Male customers on Comparably.

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Male

4.2/5

Female

4.2/5

Peloton Customer Service Score by Ethnicity

Peloton's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Native American customers.

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0
20
40
60
80
100
Caucasian
4.1
Caucasian4.1
Hispanic or Latino
4.5
Hispanic or Latino4.5
African American/Black
3.4
African American/Black3.4
Asian or Pacific Islander
3.8
Asian or Pacific Islander3.8
Native American
3.4
Native American3.4
Other
3.9
Other3.9

Peloton Customer Service Score by Age

Peloton's Customer Service score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.

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0
20
40
60
80
100
18-25
3.8
18-253.8
26-30
3.9
26-303.9
31-35
4.3
31-354.3
36-40
4.2
36-404.2
41-45
4.4
41-454.4
46-50
4.5
46-504.5
51-55
4.3
51-554.3
56-60
4.6
56-604.6
61-65
3.6
61-653.6
66+
2.3
66+2.3

Peloton Customer Service Score by Usage

Peloton's Customer Service score was rated the highest by customers who have used Peloton's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
4.2
1 to 2 Years
4.1
2 to 5 Years
4.4
5 to 10 Years
3.8
Over 10 Years
2.4

Peloton Customer Service Score by Industry

Peloton's Customer Service score was rated the highest by Business Supplies and Equipment industry customers, and the lowest by Aerospace and Aviation industry customers.

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Tech
4
Accounting
3.3
Aerospace and Aviation
2.8
Fashion and Beauty
4
Architecture and Planning
4.1
Arts and Entertainment
3.7
Banking and Financial Services
4.7
Biotech and Pharmaceuticals
4.6
Business and Consumer Services
4.2
Business Supplies and Equipment
5
Construction
4.8
Consulting
4.4
Consumer Goods
4.7
Education
4.4
Government and Public Policy
4.5
Healthcare, Hospitals and Medicine
4.2
Hospitality
4.9
Legal
4.8
Manufacturing and Machinery
4.7
Marketing, Advertising and Research
4.3
Media and Entertainment
4.9
Non-Profit
4.9
Professional Services
4.5
Retail
4.7

Peloton Customer Service vs. Competitors

Compared to its competitors, Peloton's Customer Service score is rated right above iFIT.

COMPANYCustomer Service Score
Peloton4/5
iFIT3.4/5

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iFIT's Logo

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Customer Service for Other Health and Wellness Brands

In the Health and Wellness industry, Peloton's Customer Service score is rated right above Colgate Palmolive, and is preceded by Glossier.

Unlock Peloton Customer Service vs. Companies in Health and Wellness Data

Peloton's Logo
VS
Glossier's Logo
Colgate Palmolive's Logo
Johnson & Johnson's Logo
Headspace's Logo
Philips' Logo
CVS Health's Logo
WW (formally Weight Watchers) Logo

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Peloton as an Employer

4.8/5

Peloton has a 4.8/5 stars for its overall company culture rated by their employees

  Peloton CEO
top
5%
CEO of Peloton

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Peloton scored a 31 for Net Promoter Score and a 76 for Employee Net Promoter Score. NPS gauges how likely a customer of Peloton would recommend the brand to a friend. ENPS measures how likely Peloton employees would recommend working at Peloton to a friend.

Net Promoter Score

31
NPS Score
61%Promoters
9%Passive
30%Detractors

Employee Net Promoter Score

76
eNPS Score
81%Promoters
14%Passive
5%Detractors

Global Ranking Snapshot

Peloton is ranked #2 in the Global Top 100 Brands. It ranks just behind Costco and just ahead of Chick-fil-A.

RANKCOMPANYCEOINDUSTRY
1
Costco  Costco CEO
W. Craig Jelinek
Retail
2
Peloton  Peloton CEO
Barry McCarthy
Health and Wellness
3
Chick-fil-A  Chick-fil-A CEO
Dan Cathy
Food and Beverages
4
Netflix  Netflix CEO
Ted Sarandos
Media and Entertainment
5
Apple  Apple CEO
Timothy Cook
Tech
6
Nike  Nike CEO
John Donahoe
Fashion and Beauty
7
Target  Target CEO
Brian Cornell
Retail

Health and Wellness Ranking Snapshot

Peloton is ranked #1 in the Health and Wellness Industry. It ranks just ahead of Headspace.

RANKCOMPANYLocation
1
Peloton
New York City, NY
2
Headspace
Santa Monica, CA
3
Glossier
New York City, NY
4
Colgate Palmolive
New York City, NY
5
Johnson & Johnson
New Brunswick, NJ
6
Philips
Cambridge, MA
7
CVS Health
Woonsocket, RI