Remitly Customer Success Department Employee Reviews

My overall experience at Remitly has been very positive. The mission-driven culture makes my work meaningful, and I value being part of a supportive and inclusive team. I’ve also had opportunities to grow while contributing to work that impacts people’s lives, which is reward

Review from Customer Success Dept

I have been able to come out my comfort zone- taking up a challenge I never thought I would be able to handle managing a team, new associates, building their career path in the coming showing focus in accomplish missions and visions as the bring to life Deliver on promises.

Review from Customer Success Dept

I have been with Remitly for almost 8 years, the longest that I've statyed in a company. This is the company where I can truly say that work-life balance is truly possible. They provide opportunities where one can grow in their role. The value employees and the feedback they provide.

Review from Customer Success Dept

Good and helpful team mates, some tms are not so approachable but still we have other supports on floor who are nice even the big bosses. Remitly is generous with employees overall this is one of the best companies in terms of benefits that I have worked for. The company office is clean and modern

Review from Customer Success Dept

Overall the experience is great, there's no really perfect office but I believe that my current company is trying to achieve it, it is just that there are demands that is hard to achieve.

Review from Customer Success Dept

The leadership team demonstrates genuine care for employees’ well-being and encourages a culture of respect and inclusion. They listen to feedback and a

Review from Customer Success Dept

Always has that human side and understanding to chanllenges I face in the role of Manager. He takes time to explain details and my areas of improvement - also looks out for my associates and provides best solutions for any case to have both company and agent's side.

Review from Customer Success Dept

Provide guidance in leading a team and helpful feedback to help me grow in the company

Review from Customer Success Dept

Most people are approachable from hr to bosses

Review from Customer Success Dept

I do feel that our current leadership cares for our welfare.

Review from Customer Success Dept

I do understand that we as CPT are at the bottom step of the company, but we as well need TMs, STMs and manager to work with compassionate partner, sometime I feel like a number on the company and not a real human being.

Review from Customer Success Dept

They need to start to work as real leader since they don´t care the associates needs, they are just focus on their duties and make happy to their supervisors, however the

Review from Customer Success Dept

the HMO added beneficiaries and coverage!

Review from Customer Success Dept

that we are always recognized, we have different treats for the different occassions. While in Adhoc period that you have the bonus added to reg salary

Review from Customer Success Dept

Competitive salary, monthly ricce and transportation allowance, HMO that covers over-aged dependents

Review from Customer Success Dept

high base pay and maxicare healthcard

Review from Customer Success Dept

The best part would be the basic salary compared to BPOs

Review from Customer Success Dept

It is much better if there will be an increase since there's additional task given and hope that my current role has title visible to the company.

Review from Customer Success Dept

The compensation doesn't make me feel undervalued. I have felt my value as an employee in the company. The only comment I have with compensation is I think that with the work I am currently doing, I don't think my current salary is still aligned with the responsibilities.

Review from Customer Success Dept

Compared to BPOs and similar indutries, associates are well paid but not leadership

Review from Customer Success Dept

I believe that their hasn't been a true study conducted to identify how much should be paid in x role. For e.g: Increasing someone's pay only 10% vs having an establish salary set for a role, this causes drastic discrepencies in salary for the same role, with a variance of ~20%.

Review from Customer Success Dept

For the work that we do and the metrics that we need to keep 3.125$ an hour its clearly a scam. If you list all of our duties, critical thinking and more. we should b at least 5$ an hour.

Review from Customer Success Dept

Everyone is deeply committed to Remitly’s mission of helping customers send money safely and affordably. That sense of purpose creates strong motivation and alignment in our work. The team celebrates wins together, no matter

Review from Customer Success Dept

We are always willing to provide support and best practices for any encounter situation / chanllenge.

Review from Customer Success Dept

Reliable, constructively direct, look out for each other

Review from Customer Success Dept

many team mates especially the tenure are always willing to help and explain to us things that we do not understand

Review from Customer Success Dept

Great thing about my coworkers they are willing to help and they are nice.

Review from Customer Success Dept

Most of the new agent people should really get along with Remitly values, because some of them do not match with them and they do not even practice them, one of them is the fact that they do not work with ethic.

Review from Customer Success Dept

Clear communication, honesty, transparency, not to withold information, stop the gossiping, really collaborating as a team

Review from Customer Success Dept

Professional development is encouraged through mentorship, mobility opportunities, and learning resources. At the same time, work-life balance and employee well-being are respected, with flexibility and wellness support built into the culture.

Review from Customer Success Dept

The is no time to be bored- always active there are plenty of updates and positive environment we must carry out several duties. As a manager I try to always share positivity with the team, it is important to provide an ease and work effectivity.

Review from Customer Success Dept

Listen and take action on employees feedback

Review from Customer Success Dept

mostly kind team mates, the company is generous with us

Review from Customer Success Dept

The most positive that I can think of is how employees care for one another, also environment of being secure in regards with your things, the whole office embodied integrity and trust to one another

Review from Customer Success Dept

The grow opportunities, I feel there is already a list of people that can apply and can grow here. already approved by the managers.

Review from Customer Success Dept

Stop acting like a fachade and just tring to impress the people in power

Review from Customer Success Dept

Change the mindset on every aspect of the process Make more dynamic procedures in order to motivate us Give more options to the associates to distract while working, lately Remitly have been closing and looking more like a call center industry company with us

Review from Customer Success Dept

Knowing that my work directly supports Remitly’s mission of helping families around the world makes me feel proud and motivated. It’s rewarding to see how even small contr

Review from Customer Success Dept

That we are always providing the best services for our cxs- We come to accomplish that goal at the best of our ability.

Review from Customer Success Dept

Interaction with peers and knowing that my tasks will definitely aid the team and the company

Review from Customer Success Dept

only the salary and the free items

Review from Customer Success Dept

Accomplishing every task and cases

Review from Customer Success Dept

Real opportunities to grown in the company

Review from Customer Success Dept

Wrong: Vision and treatment with employees. You are overcome this once you set up your mind to think always out of the box, no whenever the business dictates

Review from Customer Success Dept