RLDatix Customer Success Department Employee Reviews

I have been very happy here. I will say it took over six months for me to have even a slight workload. This felt quite long to me and I felt like a wasn't being utilized properly until about eight months into the role.

Review from Customer Success Dept

I've been with Verge/RLDatix for almost ten years and that comes with challenges and rewards. I have always felt valued by my leaders and had confidence that my hard work will pay off with growth and opportunities. We have changed and grown a lot and I have never felt like I am just a number.

Review from Customer Success Dept

I am grateful to be able to be a contributor to the growth of an organization that started out as a small Toronto based company with a mission to make healthcare safer. The mission is the same but now we have a global footprint. This company gave me the opportunity to be part of something great.

Review from Customer Success Dept

There has been a lot of change over the years. It seems now that the company knows who it is, where it’s headed, and how to get ther

Review from Customer Success Dept

Satisfying, challenging work environment with opportunities for advancement should you desire.

Review from Customer Success Dept

I don't work closely with the leadership team, but the culture of my team is amazing, and I know that the leadership culture tends to trickle down into other teams.

Review from Customer Success Dept

The leadership team clearly tries to make improvements for employees.

Review from Customer Success Dept

Frequent communication of updates and changes to the company and or mission.

Review from Customer Success Dept

Transparency about our goals and achievements

Review from Customer Success Dept

I have a great working relationship with the director that I report to. He is candid, cares genuinely, leads with transparency, and is empathetic.

Review from Customer Success Dept

Communication, understanding difficulties around client, be proactive vs. reactive, mentor staff, mean what you say, provide education for staff, share goals to ensure upstream/downstream alignment

Review from Customer Success Dept

Understand how their decisions impact the customer and workflows across teams

Review from Customer Success Dept

i'm happy with the salary

Review from Customer Success Dept

Fair pay, affordable health coverage, can see the company cares and tries to offset costs with HSA, FSA, retirement matches, and costs absorbed with year over year changes to our plans.

Review from Customer Success Dept

The salary is not in alignment with industry comparables for my position, however, when combined with the health benefits and flexability (work-life balance) then the package works for me.

Review from Customer Success Dept

The health benefits and bonus opportunity.

Review from Customer Success Dept

A decent amount of PTO days as well as a few wellness days. I also believe the HSA/FSA Account options are extremely helpful when you have as many appointment that I do

Review from Customer Success Dept

This is the only job I've ever worked that does not offer a merit bonus to its US employees, but does for Canada. This would make a big difference since merit increases are really just cost of living increases.

Review from Customer Success Dept

Salary range within market area

Review from Customer Success Dept

The dollar amount for compensation is *significantly* lower than other offers I entertained. I chose RLDatix because I respect and support the mission but to retain me I think this position will need to better reflect market rate. I wish there was more transparency around pay scale.

Review from Customer Success Dept

Annual bonus for meeting / exceeding goals as well as higher salary would make me feel way better.

Review from Customer Success Dept

I know other CSM's making more than myself.

Review from Customer Success Dept

The people on my team genuinely like each other and care about the inner lives and families of teammates

Review from Customer Success Dept

My team gets along for the most part. We enjoy chatting when we have the opportunity.

Review from Customer Success Dept

I am in the PMO and cannot say enough good things about the team and our people. I have never worked with such a supportive and collaborative group. There are no egos here. We are all subject matter experts in different areas and frequently go out of our way to support each other. It's truly amazing

Review from Customer Success Dept

Cooperative, dependable, dedicated, candid, supportive, encouraging

Review from Customer Success Dept

We have a relatively young team but they are quite talented and eager to learn.

Review from Customer Success Dept

I would rather work in the office a few days a week.

Review from Customer Success Dept

There is more time spent blaming others for why things aren't done than time spent doing the job.

Review from Customer Success Dept

the people are so kind and interested in my life outside of work

Review from Customer Success Dept

I love my team in the PMO. We all work hard and we all work together and I think that shows to everyone, including our customers.

Review from Customer Success Dept

The "culture" is segregated into two: New RL and legacy RL. Fortunately, some of the culture from legacy RL still exists and that is something very special.

Review from Customer Success Dept

We are truly a team and work together. There is no ?

Review from Customer Success Dept

We have a hyprid schedule, however the company does a good job of having our own space/ube when we are in the office. As well as a stock fridge full of soda/water.

Review from Customer Success Dept

A great start would be investing in the HR team so that culture can be a focus. There are no advocates for employees right now.

Review from Customer Success Dept

feeling like a am knowledgeable and truly helping my clients and making their lives easier.

Review from Customer Success Dept

Identifying creative solutions for complex problems, interacting with my coworkers who have become friends, feeling like I have an opportunity to make a difference.

Review from Customer Success Dept

successfully completing a project, sharing information with co-workers and customers

Review from Customer Success Dept

Witnessing the effect of my work to build a great team, that delivers quality solutions, that improves the quality of healthcare.

Review from Customer Success Dept

Satisfaction in helping people solve problems, being able to listen and offer solutions and see good outcomes.

Review from Customer Success Dept

inconsistent workload, juggling multiple clients, and getting pulled into other projects to assist with no notice

Review from Customer Success Dept

There are still a lot of silos within the company due to growth by merger which leads to a lot of similar work being done by multiple teams. Better communication of initiatives happening would help to reduce duplicate efforts.

Review from Customer Success Dept

There is a very negative and critical tone coming from leadership.

Review from Customer Success Dept

Our software is insufficient, ineffective, inefficient. There are no plans or budget to make it better. It is NOT a SAAS solution and is built on XML -- old, old, old.

Review from Customer Success Dept

Nothing is going wrong. I just don't live to work; I work to live, so I'm never excited about working.

Review from Customer Success Dept