RMS Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
I'm glad that I was recommended by a friend that I should join
Review from Customer Support Dept
What do you like best about the leadership team?
Their varied skill sets When they are in listening mode and listen carefully to their teams (mistakes happen when they don't)
Review from Customer Support Dept
Easy to speak to & pretty open communication. I see them talking with many different people from different levels in the company, not just upper management
Review from Customer Support Dept
The positive attitude and ambition
Review from Customer Support Dept
Their clear drive for success and their frankness and openness in much of the internal messaging
Review from Customer Support Dept
They're working to be more transparent, which has definitely improved in the last year since I've been here.
Review from Customer Support Dept
What does the leadership team need to get better at?
communicating, listening, being clear on direction
Review from Customer Support Dept
What is the best part about your compensation package?
We receive a decent holiday allowance
Review from Customer Support Dept
fair for my experience compared to the market
Review from Customer Support Dept
Healthcare package is good, PTO is fair
Review from Customer Support Dept
Private health, bonus, pension scheme
Review from Customer Support Dept
generous time off caps (might not be the same anymore for new hires, not sure)
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I earn much less in my current position compared to what I could earn in a similar position in the industry. Further, I - and generally my team colleagues too - work quite a lot of overtime, including at weekends. I often feel the amount I get paid is not worth the amount of work I'm putting in.
Review from Customer Support Dept
An increase in line with the market Increased scope for progression
Review from Customer Support Dept
Pay is low compared to the market and level of expertise required. Benefits package is minimalist
Review from Customer Support Dept
I believe in our team reviews aren't performance based and people are not paid based on skillet they have developed.
Review from Customer Support Dept
It seems like there is not currently an effort to make pay bands that exist across teams for people of similar backgrounds, skill sets and job duties. Knowing that others who have less experience than you get paid more because they started on a different team is always disappointing.
Review from Customer Support Dept
What are some of the best things about your team?
Everyone is very open, friendly and always willing to help. In addition everyone at RMS is very clever and we constantly learn a lot from each other.
Review from Customer Support Dept
People generally want to help
Review from Customer Support Dept
I think my teammates (Model Specialists) are extremely knowledgeable on such a board range of topics and they're enthusiastic about sharing that knowledge. As a team I think they're approachable, friendly and easy to understand, even when discussing technical details.
Review from Customer Support Dept
We have a strong sense of a common goal and there's enthusiastic communication and engagement throughout the team, regardless of seniority or station.
Review from Customer Support Dept
They really care about doing the best job they can
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
There aren't any Team reviews of RMS yet.
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What is most positive about the culture and environment at your company?
I like that we are generally a rather young and dynamic group, open and flexible, both with each other but also with regards to new things.
Review from Customer Support Dept
Flexibility 'Family' atmosphere Team building events
Review from Customer Support Dept
As a younger hire, I think the Graduate Program sets RMS apart from everywhere else and significantly contributes to the positive work culture. It allowed me to get to know a smaller number of coworkers while still meeting colleagues from all different departments of the company.
Review from Customer Support Dept
For the most part, people enjoy what they do and are passionate about it. There's also a good sense of getting things to go well, even if that requires people from across different teams
Review from Customer Support Dept
The amount that the team cares about each other, both in terms of work outcomes but also about how you're coping and developing personally and professionally
Review from Customer Support Dept
What needs to change to make the company culture better?
There aren't any Environment reviews of RMS yet.
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What did you like most about the interview process?
Interviewers and friendly and want to put you at ease and get to know you
Review from Customer Support Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of RMS yet.
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What makes you most happy at work?
Being able to work both with clients but still be very scientific. I still learn something new every day, which is motivating.
Review from Customer Support Dept
As part of the knowledge center I get to work on different projects everyday, meaning work is rarely repetitive and there is consistently a new problem solving challenge to throw yourself at. That, and the group of friends who I get to wok with every day.
Review from Customer Support Dept
The people, and solving puzzles and learning new things every day.
Review from Customer Support Dept
Working collaboratively with my team members to get great results
Review from Customer Support Dept
Nice colleagues and interesting work (I get to research and dive in to our models). It's also satisfying to get nice customer feedback about the support and engagement with offer day to day
Review from Customer Support Dept
What's going wrong and how can it be improved?
Management to be patient and listen even more to their teams and their issues. Put more trust in their teams and show they are valued. Management should be 'servant leaders' i.e. making their team's lives easier. Redundancies mean that remaining employees may be left unsure about their future atRMS
Review from Customer Support Dept
We have been in a state for many years now where we have been unable to deliver the platform we have been attempting to, leading to a prolonged sense of being on the verge of something exciting but continuing to fall just short.
Review from Customer Support Dept
the 'grand vision' of an industry-transcending data model and platform hasn't taken hold over multiple iterations and attempts. there's something to be said for sticking with what we know, chasing the guaranteed $ rather than continually sticking necks out
Review from Customer Support Dept
Teams are often overworked and managers are in a difficult position of having to continue motivating their teams without being able to provide enough recognition during review cycles (promotional titles or compensation).
Review from Customer Support Dept
there is no direction and no communication. we make the same mistakes over and over. staff turnover of particularly knowledgable people is too high
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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