Salsify Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Great so far but a lot of information to absorb which can sometimes be overwhelming
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
Approachable and dynamic and young!
Review from Customer Support Dept
They really try to connect with everyone
Review from Customer Support Dept
The fact that Strategy, Feedback and Plans are delivered in the following fashion: Timeliness! Clarity! Openness!
Review from Customer Support Dept
Their transparency and worry about ED&I.
Review from Customer Support Dept
They have a clear vision & strategy for the company
Review from Customer Support Dept
What does the leadership team need to get better at?
Compensation, career paths, capacity planning.
Review from Customer Support Dept
Consistency with messaging and actions. We say we want to create an environment with 'focus fridays' and one which is employee first, but the work we are given and the overfocus on metrics prove otherwise.
Review from Customer Support Dept
There is a lot of adjustment right now in a short time period and we are assured things will get better but we are not given anything concrete. In the meantime for some people this transition is not a pleasant work/life balance which we normally claim to value. This does not track with that claim.
Review from Customer Support Dept
What is the best part about your compensation package?
My experience is recognised and rewarded
Review from Customer Support Dept
It would have to be the salary portion.
Review from Customer Support Dept
The stock options offer is what I like best.
Review from Customer Support Dept
Unlimited vacation. It's super flexible, I can have time off when needed. Also, paid 10 week paid paternity leave.
Review from Customer Support Dept
flexible scheduling and unlimited PTO
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
To let a private third-party handle our salary raise makes me nervous
Review from Customer Support Dept
My title was changed in a way that I don't necessarily agree with, to a role that has a lower band than the title I was originally at. There hasn't been a great justification to doing this. Would have felt better about it if it was clear where I fit on my team.
Review from Customer Support Dept
Having not received a promotion or raise since starting with the company despite only having great internal reviews
Review from Customer Support Dept
I got a promotion during COVID which makes me feel like the compensation would have been higher pre-COVID. I also don't have a clearly defined set of responsibilities within my role. If I did, I would understand if I was being paid fairly and be able to take direct action. Right now it's vague.
Review from Customer Support Dept
We have no bonuses, no yearly raises, no 401k match. Since COVID began, we also lost all of the office perks (snacks, coffee, lunch at the end of the week, beer, etc). We currently have no work from home benefits including compensation for increased electricity, increased data usage.
Review from Customer Support Dept
What are some of the best things about your team?
They are eager to help and set aside time for me
Review from Customer Support Dept
We are in this together, we manage to share as much information as we can about our daily interrogations to make sure averyone feels part of the team
Review from Customer Support Dept
La proximité, l'aide apportée les uns a
Review from Customer Support Dept
The ability to make one feel part of the team right away. Taking one's input and feedback right from the start.
Review from Customer Support Dept
My team is hard working
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
I used to be enthusiastic about my coworkers and often cited it as the best part of Salsify. It seems like with the amount we have grown old coworkers have been burnt out, and new ones do not have the passion/dedication.
Review from Customer Support Dept
need people to step up and take responsibility for their own work. together that creates smooth teamwork!
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
open to new ideas and appreciate past experience
Review from Customer Support Dept
We are now a global company
Review from Customer Support Dept
Very inclusive, culturally diverse, and ageism is not felt.
Review from Customer Support Dept
Everyone I work with is very driven and hardworking
Review from Customer Support Dept
People work hard. They want to do the best work they can.
Review from Customer Support Dept
What needs to change to make the company culture better?
For a long time the work life balance was as good as we claimed. More recently that is not the case and we are told it will eventually get better but there are no signs of it. This pace cannot be sustained and there are going to be people leaving. That may just be expected at this point.
Review from Customer Support Dept
What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
My work being recognised where applicable and making a difference
Review from Customer Support Dept
The fact that I can actively contribute to most aspects of the Customer Support Organization, be it the support teams, be it processes, be it best practices of high performance, etc
Review from Customer Support Dept
Im always learning something new.
Review from Customer Support Dept
The less meetings the better - focus Fridays have been life saving
Review from Customer Support Dept
Digging in and finding solutions to tough challenges.
Review from Customer Support Dept
What's going wrong and how can it be improved?
I feel I won't be recognized as fully as I was expecting before the company buyout
Review from Customer Support Dept
Too many leadership changes. Too much uncertainty about the future of department.
Review from Customer Support Dept
We are only focused on metrics. I think if I were to spend all of my time doing admin work instead of helping customers management would be more happy with my efforts.
Review from Customer Support Dept
I am working 12-15 hours days for months on end and it is only getting worse. More money or the work life balance we supposedly win awards for would be nice.
Review from Customer Support Dept
complete lack of bandwidth in CS and the recent attempts to improve/add processes added internal work on top of everyone having 12-15 customers
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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