Sitecore Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Happy to be part of the team and to contribute to its success!
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
Very responsive, open and helpful.
Review from Customer Support Dept
Caring about people's interest and wellbeing
Review from Customer Support Dept
Good relationships, clear processes and rational goals, endless support and help
Review from Customer Support Dept
Transparent, caring and they know what they are doing to drive the company forward
Review from Customer Support Dept
I think it is transparency and goal setting for the company.
Review from Customer Support Dept
What does the leadership team need to get better at?
There aren't any Leadership reviews of Sitecore yet.
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What is the best part about your compensation package?
Insurance, other financial support to cover the needs
Review from Customer Support Dept
The best parts are compensation growth and a half-annual bonuses
Review from Customer Support Dept
The best part is that we are paid fairly well and the yearly increment is decent too.
Review from Customer Support Dept
We actually got discount for gym in our business center, also almost all amount was covered by our health improvement option.
Review from Customer Support Dept
Medical Insurance extended to my immediate family
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I got an increment early this year, but it's still lower than my colleague who joined after me without any increment yet. It's just disappointing because I handled much more tickets and completed the given tasks ontime. Hopefully, I'll get a better pay when I got promoted to higher title.
Review from Customer Support Dept
Compensation at the bottom of the labor market
Review from Customer Support Dept
The current salary is lower than average in a similar position in IT market. Also no stocks and no 100% match on the pension plan.
Review from Customer Support Dept
Pension is stingy and no dental plan. Salary is below market average for the role.
Review from Customer Support Dept
What are some of the best things about your team?
Always ready to help each other.
Review from Customer Support Dept
Sincerity, team playing, helpfulness, active position in life
Review from Customer Support Dept
Our very good relationships and constant good atmosphere
Review from Customer Support Dept
They are professional and committed
Review from Customer Support Dept
Everyone is willing to help out each others. If you are on shift but you need someone to replace you due to some emergency situation, they are always willing to replace or swap the shift with you.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
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What is most positive about the culture and environment at your company?
Support of employees, team spirit
Review from Customer Support Dept
Our values, policies, processes, and in general the conditions for work is very good
Review from Customer Support Dept
To me, flexibility and trust are the two most positive culture in my current working environment
Review from Customer Support Dept
We have extremely friendly team.
Review from Customer Support Dept
Lots of learning opportunity. No fixed routine, highly flexible worktime as long as you are not on shift.
Review from Customer Support Dept
What needs to change to make the company culture better?
Add more encouraging programs. Even good employees are tired with time and lose initial enthusiasm. Since hiring is stopped, it is required to think about how to motivate existing employees.
Review from Customer Support Dept
What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
Work satisfaction and recognition for good work.
Review from Customer Support Dept
The contribution to the company's and customer's success
Review from Customer Support Dept
Interactions with team members and other employees and resolving work tasks
Review from Customer Support Dept
Having the opportunity to explore new things and learn new stuff
Review from Customer Support Dept
Communication with people (customers as well coworkers)
Review from Customer Support Dept
What's going wrong and how can it be improved?
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What do you like best about your company?
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What would you most like to see improved at your company?
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