Sono Bello Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
All of our leadership team is ready and willing to help you through anything and everything!
Review from Customer Support Dept
They work together as a team
Review from Customer Support Dept
Respectful of employees and caring
Review from Customer Support Dept
The majority of them are very helpful and understanding when we make a mistake or do not understand something.
Review from Customer Support Dept
I appreciate the outreach from leadership to "check in" on staff in the centers.
Review from Customer Support Dept
What does the leadership team need to get better at?
Listening and taking managers' needs seriously. They should not wait until leadership is about to quit to take action.
Review from Customer Support Dept
Treating us like humans. Caring more about employee and patient experience and less about the money.
Review from Customer Support Dept
Paying lower employees like PA's who are the first line Patients speak to a more livable wage. While we are yelled at, sworn at and sometimes have Patient's be inappropriate to us those in higher positions make more. I have worked here for over 3 years and only have had a 50 cent wage.
Review from Customer Support Dept
What is the best part about your compensation package?
i can't just say one good thing its overall a great package
Review from Customer Support Dept
401K matching benefit starting in Jan
Review from Customer Support Dept
The raises based off the market and constant room for growth is the best part
Review from Customer Support Dept
I am able to afford health, dental, and vision.
Review from Customer Support Dept
The bonus structure is competitive
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
In the 6 years ive been here ive gone from the esthetician to the fdc to helping in the back and now the surgical housekeeper role as well still helping up front and i feel like i can barely make ends meet and it seems like I've had to ask for raises and its very small. I think raises should be more
Review from Customer Support Dept
With how the rest of the country's cost of living has raised, it's very obvious to see we're reaching out more to those in Oklahoma City than those in Washington anymore, due to the cost of living being lower. Raising pay may keep tenured agents longer as prices raise countrywide.
Review from Customer Support Dept
I feel we really work our rear ends off and hae to always be on point and the nuumbers are always right there in your face and to think of how much money we bring in to the business. I do not actually think it is right that we only get paid if the patient has a procedure.
Review from Customer Support Dept
Cost of living increase would be helpful, as most companies have already done this in the surrounding areas.
Review from Customer Support Dept
In my position at the PAC, those who are putting in extra effort to develop programs and special projects while maintaining their positions and rankings, are not compensated fairly.
Review from Customer Support Dept
What are some of the best things about your team?
Everyone has a sense of humor, can work great together and we can communicate through almost everything.
Review from Customer Support Dept
we work cohesively for mutual benefit of patients
Review from Customer Support Dept
i have nothing to compare it to. I don't feel like we really interact with each other at all.
Review from Customer Support Dept
The family like culture, and diversity
Review from Customer Support Dept
We look out for each other, even on tough days
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
We are very separated from the sales end to the front desk to the clinical staff. And its pretty frustrating. We have a good team yes. But yet i dont feel like we are a team as whole because of the separation of sales and clinical. More team meetings, team building, activities,
Review from Customer Support Dept
We need to find a way to ensure our coachings are actually impacting our PAs; it's tiring to send up the same incorrect information. Same with Kipany - it's very obvious their 'coachings' are not improving anything on their end.
Review from Customer Support Dept
I believe in teamwork from the front back and the middle.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
the manager appreciates my work and we work as a team
Review from Customer Support Dept
I feel it is a fake positive. while they are saying "you are the best, now go get em" they are also saying , " here is your grade for the week,-points for no call flow, - more for xyz.
Review from Customer Support Dept
The diversity and constant team building
Review from Customer Support Dept
It is a very open and diverse environment which respects views from all backgrounds and cultures.
Review from Customer Support Dept
How accepting everyone is, as long as you're not negative yourself!
Review from Customer Support Dept
What needs to change to make the company culture better?
I think that things need to be addressed and not shoved under the rug and then they keep happening. I think again more team building activities and meeting pertaining to everyone not just clinical. Because there's so much that makes this company go. And everyone needs to be valued not just the sales
Review from Customer Support Dept
Better communication Stop enabling certain behaviors Start paying people what they are worth and giving more bonues. Recognizing everyone not just the sales. Truly having room to grow in the company
Review from Customer Support Dept
Hold everybody accountable and equal.
Review from Customer Support Dept
What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
Being able to socialize with new and current patients and being able to help and also interact with my coworkers, it feel like family here.
Review from Customer Support Dept
helping patients achieve their goals
Review from Customer Support Dept
TRANSFORMING PATIENT LIVES makes me most happy
Review from Customer Support Dept
Knowing that I have made a patient's day brighter
Review from Customer Support Dept
Working with my team. We laugh but we also work hard.
Review from Customer Support Dept
What's going wrong and how can it be improved?
Just a lot of negative attitudes, lack of communication. Complacent things that just kind of get looked past on. More benefits more bonuses more incentives. People work harder when they know they are appreciated and know that things are being taken care of
Review from Customer Support Dept
We have so many 'problems' with PAs doing things incorrectly, being rude to patients/other PAs, etc. Simply ensuring our coaching is actually doing something and perhaps more 'punishment' (for lack of better words) for the continuing incorrect processes.
Review from Customer Support Dept
The money is the least I have ever made, especially for what they expect out of us.
Review from Customer Support Dept
Things dont change. Stop focusing so much on the sales and the executives ans take care lf the little people. Communication compensation pto need to be better. Enabling and the negativity has continued and made things worse. The flow is way off, teamwork needs rk be instilled as a team not the pcc
Review from Customer Support Dept
As previously stated, I feel as if I'm not 100% trusted to actually be doing my job as is outlined, as if I'm avoiding work. There must be some miscommunication as we're virtual and it can happen, but that would be the biggest, pressing issue.
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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