Steward Health Care System Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
I used to love my job, but due to being so understaffed it is very stressful.
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
They care about the employees and the patients, and want everyone to have a good experience.
Review from Customer Support Dept
ALWAYS WILLING TO PITCH IN AND HELP
Review from Customer Support Dept
What does the leadership team need to get better at?
They simply do not care about the patients!
Review from Customer Support Dept
Horrible, intentionally cutting staff to maximize profit with a full house. They do not address safety issues, no communication, poor patient care, no regards to employees satisfaction. Absolutely NO emotional intelligence!
Review from Customer Support Dept
Communication. There is little to no communication between office personnel and workers. The hospital sites are treated much differently (better) than the off-site office workers.
Review from Customer Support Dept
What is the best part about your compensation package?
The medical insurance is very reasonable and we have excellent coverage.
Review from Customer Support Dept
THAT IT IS EASY TO ACCESS AND WE ALWAYS HAVE THE HELP WE NEED
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
No raise in 3 years
Review from Customer Support Dept
Equal payment for equal work. Pay should not be based on the color of your skin or ethnicity.
Review from Customer Support Dept
To be heard and considered and to be treated the same as the hospital employees. Meetings are always convenient for hospital personnel, and not off-site offices. They even buy gifts for hospital personnel and not off-site offices. It really makes one feel undervalued.
Review from Customer Support Dept
What are some of the best things about your team?
We all work really well together. We support each other and care about each other.
Review from Customer Support Dept
Great coworkers that care about their join and each other.
Review from Customer Support Dept
We work extremely well together and it's a pleasure to work with them.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Overall the work culture is terrible!
Review from Customer Support Dept
What you pay for is what you get
Review from Customer Support Dept
The office that I am in is a good one which is rare and we get along, however; there is a sense of superiority when it comes to who has worked there longer and that should not be the case as we are not union.
Review from Customer Support Dept
MORE TRAINING IN OUR AREA
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
We have great teamwork! We all look out for each other.
Review from Customer Support Dept
The patient is first and we are given the quality of employees too make that so.
Review from Customer Support Dept
The patients are regulars and have been coming for years. The physician is very, very nice.
Review from Customer Support Dept
WE HAVE A REAL TEAM WORK APPROACH
Review from Customer Support Dept
What needs to change to make the company culture better?
Get rid of all upoer management
Review from Customer Support Dept
What did you like most about the interview process?
Nothing. What I applied for I was told it was not available AFTER the interview. This is to tell you how poor of a company this is.
Review from Customer Support Dept
I really liked the person I interviewed with.
Review from Customer Support Dept
The personal kind interview by a boss.
Review from Customer Support Dept
I was able to personally meet with the physician.
Review from Customer Support Dept
What would you improve about your company's interview process?
Sceen applcants prior to hiring
Review from Customer Support Dept
What makes you most happy at work?
I love the patients and my coworkers. I feel like I can really help people.
Review from Customer Support Dept
The fact that I have a great job. I have a great director and great employees to work with.
Review from Customer Support Dept
BEING ABLE TO HELP PEOPLE
Review from Customer Support Dept
What's going wrong and how can it be improved?
Our company has been bought/sold about 4 times in the last 6 years. We have gone through 3 different software systems with no time for training and learning. Hours have been drastically cut which puts more stress on everyone. All the employees are so stressed out and tired.
Review from Customer Support Dept
Management! And pay better and then you will attract quality staff.
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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